Edlin Smajlovic
West Valley City,UT
Summary
A versatile and detail-oriented professional with extensive experience in delivering top-notch customer service across various platforms such as chat, email, and social media. Proficient in computer operations and adept at utilizing Microsoft Office applications to streamline tasks. As a small business owner in the makeup artistry industry, I bring meticulous attention to detail and innovative approaches to attract and retain clients. Additionally, my background includes managerial roles overseeing a multi-service office, where I demonstrated strong leadership and organizational skills. Moreover, I have served as an assistant to directors in city/governmental settings, further enhancing my ability to navigate complex environments. Currently on the verge of completing a degree in Economics and Finance, I am poised to leverage my diverse skill set and educational background to drive success in future endeavors.
Overview
9
9
years of professional experience
Work History
Tech Support Specialist
Acd Direct
Remote Position , UT
03.2024 - 06.2024
- Provide technical support for customers in resolving issues.
- Provide technical assistance to clients by troubleshooting system problems.
- Resolve customer inquiries regarding account setup and usage via online tickets.
- Assist callers/clients with account cancellations and process refunds as necessary.
- Assist clients with password resets, account reactivation, registrations, or re-registrations.
Social Media Content Creator and Marketing
Self Employed Services - Bridal & beauty by Edlin
Salt Lake City, UT
01.2018 - Current
- Developed content strategy to increase social media followers and engagement.
- Created content for various platforms such as Facebook and Instagram.
- Edited videos using CapCut Pro and other softwares.
- Developed content for social media campaigns targeting various audiences.
Profesional Makeup Artist
Self Employed Services
Salt Lake City, UT
01.2018 - Current
- Consulted with clients to determine desired looks and styles for makeup applications.
- Created custom looks that complemented the client's features and outfit.
- Applied cosmetics, including foundation, blush, eyeshadow, eyeliner, and mascara to enhance natural beauty of customers' faces.
- Provided makeup services for special occasions such as weddings, proms, photo shoots, or other events.
- Researched different brands of cosmetics to identify which products are best suited for a particular look or style.
Manager
Multiservicios Latinos
West Valley City, UT
01.2019 - 01.2020
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Developed procedures to improve accuracy of financial data entry processes.
- Generated financial on a regular basis.
- Organized filing systems, maintained records, and updated databases.
- Managed front desk operations such as answering phones and responding to emails.
- Created spreadsheets to track data points related to customer accounts.
- Resolved customer service issues in a timely manner.
- Answered phone calls and welcomed visitors to office.
Personal Assistant to the Administrative Director
OMAPAS Municipal Operating Agency for water & sewa
México
09.2015 - 09.2018
- Processed and distributed communications in a timely manner.
- Provided administrative support to the Managing Director including preparing reports and presentations.
- Responded to inquiries from citizens regarding municipal water and sewage services.
- Developed filing systems for organizing paper-based materials such as correspondence, reports, contracts and legal documents.
- Assisted the Manager with daily administrative tasks and duties.
- Assisted the Director with daily administrative tasks such as scheduling appointments, filing paperwork and responding to emails.
- Coordinated communication between departments by relaying messages from the Director to staff members.
- Verified accuracy of invoices before submitting them for payment processing.
- Reviewed contracts and agreements prior to signing off on behalf of the Director.
- Developed reports on departmental performance metrics to be presented at monthly board meetings.
- Acted as a liaison between the Director and other executives in order to facilitate smooth operations within the company.
Education
Some College (No Degree) - Economics And Finance
ITSON
MexicoSkills
- Skilled in computer operations and proficient in Microsoft Office applications including Excel, Word, and PowerPoint, as well as social media platforms such as Instagram, TikTok, and Facebook
- Experienced in providing comprehensive customer support across email, chat, social media, phone, and in-person interactions
- Computer Skills
- Interpersonal Skills
- Problem-solving aptitude
- Problem Resolution
- Organizational Skills
- Task Prioritization
- Self Motivation
- Professionalism
- Effective Communication
- Remote Office Availability
- Attention to Detail
- Reliability
- Multitasking
- Calm and Professional Under Pressure
Languages
- Spanish
- English
Timeline
Tech Support Specialist
Acd Direct
03.2024 - 06.2024
Manager
Multiservicios Latinos
01.2019 - 01.2020
Social Media Content Creator and Marketing
Self Employed Services - Bridal & beauty by Edlin
01.2018 - Current
Profesional Makeup Artist
Self Employed Services
01.2018 - Current
Personal Assistant to the Administrative Director
OMAPAS Municipal Operating Agency for water & sewa
09.2015 - 09.2018
Some College (No Degree) - Economics And Finance
ITSON
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