Edline Emile
Summary
Skilled Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. My diverse career and proven communication, problem-solving, organizational, and analytical skills will validate my qualifications for this role.
Overview
3
3
years of professional experience
Work History
Operation Manager
East Coast Waffle House
01.2021 - 08.2023
- Increased revenue and productivity; this spans across key areas and functions including but not limited to making sure the store is staffed, hire and training associates, providing quality customer service/experience, etc
- Ran an operation that generates over 1.3 millions dollars in revenue.
- Provided organizational direction to deliver short and long-term sales and profit results; through people development and improving operation.
- Averaged over 17% profits and 21% during serval periods of operations.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Manager Trainee
East Coast Waffle House
08.2020 - 01.2021
- Excised leaderships skills when it comes to working and assisting training and daily problem solving
- Ensured that the company's standards are maintained and uncompromised when it comes to having clean and safety work environment as implemented by OSHA and the Labor Board
- Worked closely with the training manager to ensure that all employees are following the guidelines
- Served as a key resource in training, developing, and mentoring newly hired employees
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
Education
Bachelor of Science (B.S.) - Business Administration, Management and Marketing
Florida A&M University (HBCU)
12.2018
Skills
- Customer Service/Experience (CX)
- Customer Relationship Management (CRM)
- Operation Management
- Marketing Strategy
- Employee Engagement
- Strategic Planning
- Training & Development
- MS Office Suite (Word, PowerPoint, Excel & Outlook)
- Customer Retention
- Performance Reporting
- Performance Monitoring
- Inventory Control
Timeline
Operation Manager
East Coast Waffle House
01.2021 - 08.2023
Manager Trainee
East Coast Waffle House
08.2020 - 01.2021
Bachelor of Science (B.S.) - Business Administration, Management and Marketing
Florida A&M University (HBCU)
Similar Profiles
Tiniqua HarrisonTiniqua Harrison
Sales Associate at Waffle House RestaurantSales Associate at Waffle House Restaurant
Eren BerryEren Berry
Server at Waffle HouseServer at Waffle House
Felecia ElswickFelecia Elswick
Server at Waffle HouseServer at Waffle House
Lyana RazaliLyana Razali
Operation Manager at Helal & Partners Law FirmOperation Manager at Helal & Partners Law Firm
Bhimji KhadelaBhimji Khadela
Operation Manager at High Energy Corp.Operation Manager at High Energy Corp.