MARIE BEAUZILE
Roanoke,VA
Summary
Dynamic Customer Service Professional experienced in maximizing customer satisfaction through exceptional service and support. Demonstrated expertise in retaining product and service information to effectively resolve issues and promote sales, ultimately increasing revenue. Committed to fostering long-term customer relationships and enhancing team productivity in fast-paced environments.
Overview
19
19
years of professional experience
Work History
WIC Nutritionist
Virginia Department of Health
Roanoke, VA
04.2024 - Current
- Assessed WIC participant nutrition needs using Virginia Department of Health guidelines.
- Certified eligible families through WIC income and health review processes.
- Counseled caregivers on infant, child, and maternal nutrition practices.
- Supported breastfeeding education and referrals for Virginia WIC participants.
- Documented nutrition assessments in state WIC case records.
- Educated families on food package choices and healthy meal planning.
Customer Service Associate
BJ's Wholesale
Roanoke, VA
08.2019 - Current
- Making sure that everything runs smoothly and clean, helps apply for credit card and help cashiers and Assisted with BJ's membership applications to enhance customer engagement.
- Reduced customer service wait times, leading to fewer complaints.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Fostered positive customer relations through friendly, knowledgeable communication.
Cashier and Customer Service
Walmart
Roanoke, VA
01.2015 - 07.2019
- Greeted customers warmly upon entry to enhance their shopping experience.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Cultivated strong relationships with employees to foster teamwork and collaboration.
- Handled escalated situations with diplomacy, ensuring customer concerns were resolved effectively.
- Assisted customers by providing information and resolving complaints.
- Answered customers' questions and provided information on store procedures or policies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeting customers and cashier register team etc
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Developed loyal clientele through personalized interactions and consistent appreciation of customer preferences.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Maintained cleanliness and presentation of stock room and production floor.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Checked personal identifications during alcohol and tobacco sales.
- Built and maintained productive relationships with employees.
Packing, Shipping, and Receiving Assembler
Cooper Crouse-Hinds
Roanoke, VA
06.2007 - 01.2015
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Organized inventory and coordinated movement between receiving, storage, and shipping to streamline operations and enhance workflow.
- Inspected items and accepted or rejected products according to acceptability standards determined by Good Manufacturing Principles, customer requirements and standard operating procedures.
- Obtained required documentation to process shipments and support movement.
- Reported defective materials to department supervisors for swift remediation and minimized production delays.
- Maintained adequate supply of roll stock and packaging materials to ensure uninterrupted machine operation.
- Monitored inventory levels to ensure adequate supply of roll stock and packaging materials for machines. of roll stock and packaging materials available for machines.
- Followed safety and quality protocols, and lean processes to minimize accidents.
Education
Graduated - Tax Preparer
Liberty Tax School
Roanoke, VABlack Diamond Hairstyle
Roanoke, VASkills
- Nutritional Assessments
- Case documentation
- Client assessment
- Nutrition Education
- Dietary Guidance
- Dietary Counseling
- Health Program Management
- Community Nutrition
- Regulatory Compliance
- Lactation Support
- Program Eligibility
- Infant Nutrition
- Maternal Nutrition
- Pregnancy Nutrition
- Child Nutrition
- Diabetes Management
- Nutritional Planning
- Weight Control
- Nutritional Support
- Dietary Guidance assistance
- Health Promotion
- Dietary Evaluation
- Customer Account Management
- Customer Support
- Customer service mindset
- Understanding Customer Needs
- Customer loyalty building
- Creative Problem Solving
- Problem solving
- Attention to detail
- Conflict resolution
- Cultural sensitivity
- MS Office Proficiency
- Health Promotion
- Dietary Evaluation
Skills
[Language] Fluency
Timeline
WIC Nutritionist
Virginia Department of Health
04.2024 - Current
Customer Service Associate
BJ's Wholesale
08.2019 - Current
Cashier and Customer Service
Walmart
01.2015 - 07.2019
Packing, Shipping, and Receiving Assembler
Cooper Crouse-Hinds
06.2007 - 01.2015
Graduated - Tax Preparer
Liberty Tax School
Black Diamond Hairstyle