Edly Mendez
Lehi
Summary
Highly experienced Clinical Program Manager with strong background in healthcare and clinical operations. Possess skills in strategic planning, team leadership, process improvement and cross-functional collaboration. Demonstrated success in designing and implementing clinical programs that improve patient outcomes. Committed to driving efficiency while maintaining the highest standards of care.
Overview
16
16
years of professional experience
Work History
Clinical Programs Manager
Eccles Outpatient Clinics
SLC
07.2018 - Current
- Co-managed 13 specialty divisions across multiple clinic locations, overseeing 72 clinical team members to ensure effective operations.
- Led workforce planning, recruitment, onboarding, and retention to achieve operational excellence and high-quality patient care.
- Mentored team leads and clinic supervisors, fostering a culture of collaboration and continuous improvement among clinical staff.
- Optimized workflows and led process improvement initiatives using data-informed reporting to support divisional goals.
Lead/Supervising Medical Assistant
Eccles Outpatient Clinics
SLC
01.2015 - 07.2018
- Lead medical assistant for multiple specialties including Neurology, Nephrology, Endocrinology, Genetics, and Adolescent Medicine.
- Managed staff schedules and led team meetings, enhancing communication among team members and providers.
- Trained and mentored new staff, offering tailored support to ensure successful integration into the team.
- Assisted in employee performance evaluations, delivering constructive feedback to support individual development.
Medical/Administrative Assistant, Mentor/Trainer
Brian Williams Dermatology
Midvale
01.2011 - 01.2015
- Assisted 3 providers simultaneously and demonstrated multitasking skills to ensure optimal patient care.
- Facilitated same day surgical procedures, triaged calls, educated patients, and managed charting/scanning of patient information.
- Enhanced operations at busy dermatology practice by supporting team initiatives.
- Developed and taught patient education materials to MAs for effective patient communication.
- Daily tool sterilization, patient messages, and ordering of clinical supplies.
Education
Bachelor’s degree - Biology
University of Utah
Salt Lake City, UT01-2015
Certified Medical Assistant -
Salt Lake Community College
Salt Lake City, UT01-2010
Skills
- Clinical program development
- Clinical operations
- Care coordination
- Process optimization
- Patient safety
- Leadership and mentoring
- Employee development
- Team collaboration
- Fluent in Spanish
- Data-informed decision making
Timeline
Clinical Programs Manager
Eccles Outpatient Clinics
07.2018 - Current
Lead/Supervising Medical Assistant
Eccles Outpatient Clinics
01.2015 - 07.2018
Medical/Administrative Assistant, Mentor/Trainer
Brian Williams Dermatology
01.2011 - 01.2015
Bachelor’s degree - Biology
University of Utah
Certified Medical Assistant -
Salt Lake Community College