Edlyn Gonzalez
Bakersfield,CA
Summary
Skilled Eligibility Technician with experience in assessing qualifications for governmental support programs. Noteworthy skills include strong understanding of program regulations and compliance, adept at interpreting complex information and delivering client-focused solutions. Previously achieved improvement in application processing times through streamlining procedures in alignment with agency guidelines.
Overview
15
15
years of professional experience
Work History
Eligibility Technician II
Riverside County DPSS
Perris
02.2023 - Current
- Processed eligibility applications for various assistance programs efficiently.
- Reviewed documentation for accuracy and completeness according to guidelines.
- Communicated with clients to clarify information and resolve issues promptly.
- Maintained up-to-date knowledge of program regulations and policies consistently.
- Utilized case management software to track client information effectively.
- Collaborated with team members to improve workflow and service delivery standards.
- Conducted follow-up interviews to ensure ongoing eligibility compliance for clients.
- Advised applicants on how to complete necessary paperwork correctly and thoroughly.
- Maintained accurate records of client information, program activities, and decisions made on cases.
- Resolved customer service problems in a professional manner while maintaining confidentiality.
- Conducted interviews with clients to collect information and verify accuracy of data on applications.
- Attended training sessions as needed to stay abreast of changes in policies or procedures.
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Eligibility Services Clerk
Riverside County DPSS
Perris
06.2021 - 12.2022
- Verified applicant information using online databases and internal systems.
- Communicated eligibility requirements clearly to applicants and stakeholders.
- Assisted clients in understanding program guidelines and documentation needs.
- Maintained accurate records of applications and eligibility determinations.
- Assisted with completing forms, scheduling appointments and providing referrals to other agencies as needed.
- Responded to inquiries from clients regarding their eligibility status or application progress.
- Provided feedback on processes and procedures related to the provision of eligibility services.
- Maintained confidential records of client files in accordance with agency policy.
- Performed data entry for accurate tracking of applications and services rendered.
- Assisted other staff members with answering phone calls or responding to emails from clients seeking assistance.
- Verified accuracy of information provided by applicants.
Volunteer
Riverside County DPSS
Perris , CA
01.2017 - 02.2020
- Provided information on social services and eligibility requirements to clients.
- Documented client interactions and maintained accurate service records.
- Conducted follow-up calls to ensure client needs were met effectively.
- Participated in training sessions to enhance knowledge of departmental policies.
- Facilitated communication between clients and various support agencies.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Caregiver
Individual Clients
Oceanside, California
03.2010 - 06.2014
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health conditions and reported changes to healthcare professionals.
- Maintained a clean and safe living environment for clients.
- Coordinated medication schedules and ensured proper administration of prescriptions.
- Documented care provided and maintained accurate records for compliance.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
Education
High School Diploma -
Palomar High School
Vista, CA06-2005
Skills
- Eligibility determination
- Case management
- Program regulations
- Document verification
- Data entry
- Client communication
- Record maintenance
- Customer inquiries
- Service coordination
- Conflict resolution
- Attention to detail
- Team collaboration
- Time management
- Verbal communication
- Interviewing techniques
- Confidentiality
- Social services
- Eligibility procedures
- Proficiency in UPWARD, Excel, Teams, Outlook and Microsoft
- Appointment scheduling
- Record keeping
- Public assistance
- Application review
- Interviewing
Languages
spanish
Full Professional
Custom
- Experience working with UPWARD and CURRENT
Timeline
Eligibility Technician II
Riverside County DPSS
02.2023 - Current
Eligibility Services Clerk
Riverside County DPSS
06.2021 - 12.2022
Volunteer
Riverside County DPSS
01.2017 - 02.2020
Caregiver
Individual Clients
03.2010 - 06.2014
High School Diploma -
Palomar High School
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