Edlyn Nonol
San Diego,CA
Summary
Spirited Treatment Coordinator with over 5 years of experience working in a dental office setting. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment, arranging financial agreements and managing various secretarial duties. Outstanding phone and email etiquette.
Overview
8
8
years of professional experience
Work History
Treatment Coordinator
Creative Dental Partners
2023.08 - Current
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Maintained accurate files, records and credentialing documents in well-maintained databases using Practice Web Dental.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment to help determine best options and benefits.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Perform general office duties and other duties as required.
Front Office Administrator/ Credentialing/Treatment Coordinator
Huey Q. Tran, DDS INC.
2021.09 - 2023.08
- Managed front office operations, ensuring a welcoming environment for patients and verified paperwork to manage smooth intake processes.
- Maintained accurate files, records and credentialing documents in well-maintained databases using Dentrix.
- Explained treatment choices to patients and helped determine best options.
- Informed patients of financial responsibilities prior to rendering services.
- Communicated with insurance carrier and patient to verify and update patient insurance benefit coverages prior to appointment.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Oversaw office inventory by restocking supplies and submitting front office purchase orders.
- Managed customer complaints and rectified issues to complete satisfaction.
- Called in prescriptions to pharmacies when directed by provider.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Used Microsoft Word and Excel to maintain facility databases containing physician records, licenses, files and credentialing documents.
- Tracking and documenting requests for credentialing
updates, provider registration and enrollment processes. - Trained new employees recently hired for front office and supervised working interviews.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Receptionist
Pacific Dental Services
2019.07 - 2020.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments using CPS & QSi software.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Updated and recorded patient information to maintain patients files.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, faxes and walk-in clients.
- Sorted incoming mail and directed to correct personnel each day.
- Handled cash transactions and maintained sales and payments records accurately.
- Verified and updated insurances prior to patients appointments.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Teacher's Aide/Tutor
Pauma Bands of Mission Indians
2016.08 - 2019.02
- Managed 8-10 children from Kindergarten to 2nd grade for the after school program.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students navigate through school challenges and master learning concepts through one-on-one and small group tutoring.
- Assisted teachers with lesson preparation and curriculum implementation.
- Prepared lesson materials and playful bulletin board displays.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Chaperoned children to fun field trips.
Education
Nursing
Mt. San Jacinto College
Menifee, CASome College (No Degree) -
Palomar College - Escondido Campus
Escondido, CA05.2018
High School Diploma -
Valley High School
06.2015
Chaparral High School
Temecula, CA12.2014
Skills
- Skilled Multi-tasker and Prioritization
- Office Administration, HIPAA Compliance
- Confidence and Drive
- Dental knowledge
- Strong Organizational Skills
- Appointment Scheduling
- Computer Proficiency
- Strong Understanding of PPO & HMO (with third party payment knowledge of CareCredit and Lending Club)
- Patient Care Coordination
- Excellent Interpersonal and Energetic Work Attitude
- Creative and Detail-oriented
- Database Entry, Insurance Verifications
- Complex Problem Solving
- Administrative supervision
- Certified in CPR/AED
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
References
Jalayne Benton
Operation Manager
Canyon Lake, CA
(951) 553-4964
Michelle Mohammadi
Dental Hygienist
Murrieta, CA
(951) 961-0835
Rebekah Mason
Former Assistant Manager
Temecula, CA
(951)514-0815
Timeline
Treatment Coordinator
Creative Dental Partners
2023.08 - Current
Front Office Administrator/ Credentialing/Treatment Coordinator
Huey Q. Tran, DDS INC.
2021.09 - 2023.08
Receptionist
Pacific Dental Services
2019.07 - 2020.08
Teacher's Aide/Tutor
Pauma Bands of Mission Indians
2016.08 - 2019.02
Nursing
Mt. San Jacinto College
Some College (No Degree) -
Palomar College - Escondido Campus
High School Diploma -
Valley High School
Chaparral High School
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