Summary
Overview
Work History
Education
Skills
Enjoy reading, music, sports, travel and family.
Languages
Timeline
Generic

Edlyn Rivera

Orlando,FL

Summary

Worked for Hyatt for 9+ years and have worked in several areas of the hotel. I was a server/bartender and supervisor for the Lakehouse Restaurant, Market and lobby bar for 4 years. I became a supervisor for Housekeeping and Public Areas for 3 years. Moved to the front desk as a control and lead and Night auditor and experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Overview

16
16
years of professional experience

Work History

Hotel Front Desk Supervisor

Hyatt Regency Grand Cypress
04.2015 - Current
  • Gathered, organized and input information into digital database.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Billing, Group detailing and reports.
  • Night Auditor and shift lead
  • Housekeeping supervisor
  • Microsoft Excel, Microsoft Word, Microsoft outlook.
  • Bartender/server Food and beverage outlets

Cashier

Universal Studios Orlando
03.2015 - 07.2020
  • Greeted customers entering the restaurant and other outlet areas and responded promptly to customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Sales Associate

Gordon's Jewlers
05.2008 - 02.2013
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed efficient cash register operations.
  • Diamond Certified

Education

Bachelor of Science - Sports Management

Southern New Hampshire University
Hooksett, NH
06.2024

High School Diploma -

West Orange High School
Winter Garden Fl
05.2007

Skills

  • Teamwork and Leadership
  • Inventory Management
  • Hotel operations
  • Special Event Coordination
  • Hotel industry knowledge
  • Relationship Building
  • Front Desk Operations
  • Administrative tasks
  • Guest Registration
  • Microsoft Office
  • Room Inspections
  • Customer Service
  • Staff Training
  • Personnel Supervision
  • Flexible Schedule
  • MS Office
  • Computer Skills
  • Professional Appearance
  • Decision-Making
  • Cash handling expertise
  • Front Desk Management
  • Guest Services
  • Food Service Operations
  • Guest accommodations
  • Food and Beverage Operations

Enjoy reading, music, sports, travel and family.

I enjoy Mystery novels, I have a love for all music as I played in an orchestra band in middle school and marching band in high school. My favorite team is New York Yankees, and WWE. I enjoy seeing what the world has to offer with culture, art and foods with my loved ones. I have a large family and enjoy traveling and spending time with them. 

Languages

Spanish
Native or Bilingual

Timeline

Hotel Front Desk Supervisor

Hyatt Regency Grand Cypress
04.2015 - Current

Cashier

Universal Studios Orlando
03.2015 - 07.2020

Sales Associate

Gordon's Jewlers
05.2008 - 02.2013

Bachelor of Science - Sports Management

Southern New Hampshire University

High School Diploma -

West Orange High School

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Edlyn Rivera