Summary
Overview
Work History
Education
Skills
Timeline
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Edlyse Perez

Yonkers,NY

Summary

Resourceful Waitress Supervisor known for high productivity and efficient task completion. Skilled in team leadership, customer service management, and conflict resolution. Exceptional communication, problem-solving, and adaptability abilities ensure seamless restaurant operations and positive dining experiences.

Overview

17
17
years of professional experience

Work History

Waitress Supervisor

IHOP
Yonkers, NY
09.2010 - Current
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Resolved customer complaints in a timely manner with professionalism.
  • Created daily shift schedules for waitstaff according to business needs.
  • Maintained accurate records of sales transactions and inventory levels.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.

Server Shift Leader

Atria Senior Living
Lynbrook, NY
02.2008 - 08.2010
  • Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
  • Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
  • Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
  • Maintained cleanliness of the restaurant, including the dining room, kitchen, and restrooms.
  • Stocked service areas with supplies during slow periods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Served food and beverages to patrons and confirmed complete orders.

Education

Some College (No Degree) - General Studies

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Customer Service
  • Strong leadership
  • Waiting tables
  • Menu knowledge
  • Hygiene standards
  • Order Accuracy
  • Food Safety
  • Complaint Handling
  • Task Delegation
  • Worker Training
  • Table Setting
  • Sanitizing understanding

Timeline

Waitress Supervisor

IHOP
09.2010 - Current

Server Shift Leader

Atria Senior Living
02.2008 - 08.2010

Some College (No Degree) - General Studies

Borough of Manhattan Community College of The City University of New York

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Edlyse Perez