BRITTNEY KLINE
Columbia Heights,USA
Summary
Compassionate and experienced Behavior Technician with a strong background supporting youth and adults with behavioral and mental health needs. Skilled in implementing Individualized Support Plans, Behavior Support Plans, and trauma-informed care in compliance with Minnesota 245D standards. Proven ability to utilize de-escalation techniques, support emotional regulation, and promote independence through person-centered care. Dedicated to maintaining safety, accurate documentation, and positive client outcomes
Overview
19
19
years of professional experience
Work History
Behavior Technician
BrightPath
Crystal, MN
12.2025 - Current
- Implement Individualized Support Plans (ISP), Behavior Support Plans (BSP), and established safety protocols to promote client stability, growth, and well-being
- Provide trauma-informed, person-centered care in compliance with Minnesota 245D standards, ensuring dignity, respect, and individualized support
- Support youth with Activities of Daily Living (ADLs), emotional regulation, coping skills, social development, and community integration
- Utilize effective de-escalation techniques and approved crisis intervention strategies to maintain a safe and therapeutic environment
- Accurately document daily services, behavioral incidents, and progress notes in accordance with organizational, legal, and regulatory requirements
- Foster positive therapeutic relationships to encourage independence, confidence, and skill development
- Collaborate with interdisciplinary team members, families, and supervisors to ensure continuity and quality of care
Executive Director
Advocate Care Solutions
Minneapolis, MN
10.2022 - Current
- Led strategic initiatives to enhance service delivery and operational efficiency.
- Collaborated with cross-functional teams to develop innovative care solutions.
- Implemented policies that improved patient outcomes and satisfaction rates.
- Spearheaded training programs to elevate staff performance and compliance standards.
- Oversaw budgeting processes, ensuring alignment with organizational goals and resources.
- Advocated for best practices in care management, enhancing overall organizational effectiveness.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Monitored compliance with laws and regulations to protect organizations from legal liabilities and penalties.
Crisis Intervention Specialist
Cradle Of Love LLC
Saint Paul, MN
06.2023 - 07.2025
- Facilitated crisis assessments to identify immediate needs and appropriate interventions.
- Collaborated with multidisciplinary teams to develop and implement personalized care plan
- Provided emotional support and guidance to individuals in distress, enhancing coping strategies.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Documented client interactions and progress accurately for continuity of care and reporting purposes.
- Participated in regular team meetings to discuss case management strategies and share best practices.
Director of Operations
Boss Lady Shoetique
Minneapolis, MN
02.2016 - 05.2025
- Led cross-functional teams to implement operational strategies that improved overall efficiency.
- Led cross-functional teams in strategic planning sessions to align departmental goals with organizational objectives.
- Developed training programs to upskill staff, fostering a culture of professional growth and knowledge sharing.
- Analyzed market trends to inform decision-making and optimize resource allocation across projects.
- Facilitated regular performance reviews, providing constructive feedback to enhance individual and team contributions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Implemented training programs that increased team competency and performance consistency.
Senior Medical Claims Analyst
UCare Minnesota
Minneapolis, MN
04.2017 - 10.2021
- Analyzed medical claims for accuracy and compliance with regulations and policies.
- Collaborated with healthcare providers to resolve discrepancies in billing and claims submissions.
- Ensured accurate payments by meticulously reviewing medical records, invoices, and supporting documentation.
- Provided exceptional customer service, addressing inquiries regarding coverage, benefits, and claim statuses promptly and professionally.
- Improved customer satisfaction by resolving complex medical claims in a timely and professional manner.
- Collaborated with healthcare providers to clarify billing discrepancies and negotiate payment terms.
Direct Support Professional
PKT Enterprises
Minneapolis, MN
06.2007 - 12.2013
- Provided direct care to adult men and women with mental disabilities, including those displaying high or complex behaviors.
- Developed and implemented individualized behavior intervention plans
- Collaborated with multidisciplinary teams to provide comprehensive care, and applied positive reinforcement strategies to address behavioral challenges
- Implemented behavior intervention strategies to de-escalate situations, reinforce positive behaviors, and maintain client and staff safety.
- Supported clients with daily living activities such as hygiene, grooming, meal preparation, housekeeping, and community integration.
- Administered medications in accordance with agency policies and state regulations, accurately documented dosage and client response.
- Collaborated with mental health professionals, case managers, nurses, and interdisciplinary teams to support individualized service plans.
- Assisted clients in developing essential life skills including communication, decision-making, social skills, personal budgeting, and coping strategies.
Education
Bachelor of Science - Human Service
North Hennepin Community College
Minneapolis, MN05.2014
Skills
- Community engagement
- Strategic planning
- Staff management
- Operations management
- Crisis response expertise
- Program management
- Project management
- Budgeting and financial management
- Mental health crisis response
- Documentation skills
Timeline
Behavior Technician
BrightPath
12.2025 - Current
Crisis Intervention Specialist
Cradle Of Love LLC
06.2023 - 07.2025
Executive Director
Advocate Care Solutions
10.2022 - Current
Senior Medical Claims Analyst
UCare Minnesota
04.2017 - 10.2021
Director of Operations
Boss Lady Shoetique
02.2016 - 05.2025
Direct Support Professional
PKT Enterprises
06.2007 - 12.2013
Bachelor of Science - Human Service
North Hennepin Community College