Edmee Irrizary Lebron
General Manager
Altamonte Springs,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
AIW Furniture
07.2019 - 09.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased sales.
- Managed staff, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients and vendors to ensure long-term success, loyalty and a positive experience.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementation and contract details.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Manager on Duty
Motel 6
05.2018 - 04.2019
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Facilitated interdepartmental communication to streamline processes while maintaining consistency in achieving organizational objectives.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Luz A, Calderon High School
Carolina, Puerto RicoAssociate of Business Administration - Business W/ Concentration in Accounting
San Juan Technical College
Hato Rey, P.R.Skills
- Project Management
- Staff Supervision
- Customer Relationship Management
- Quality Management
- Expense Control
- Schedule Management
- Business Administration
- Account Management
- Team Oversight
- Budget Allocation
- Sales Expertise
- Leadership and Team Building
- Budget Administration
- Marketing
- Administrative Skills
- Problem Resolution
- Budget Analysis
- Customer Relations
- Staff Management
- Cost Reductions
- Vendor Relationships
- Bilingual
- Time Management
- Team Player
- Team Leadership
- Client Account Management
- Recruitment
- Consistently Meet Goals
- Labor Cost Controls
- Cost Analysis and Savings
- Performance Improvements
- Employee Scheduling
- Skilled Negotiator
- Effective Leader
- Relationship Building
- Client Relations
- Budget Coordination
- Team Training and Development
- Exceptional Interpersonal Communication
- Vendor Negotiations
- Deadline-Oriented
- Motivation
- New Business Development
- Networking Abilities
- Staff Training/Development
- Budget Development
- Purchasing and Planning
- Interpersonal Skills
- Sales Analysis
- Verbal and Written Communication
- Inventory Control
- Sales Team Development
- Efficient Multi-Tasker
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
General Manager
AIW Furniture
07.2019 - 09.2023
Manager on Duty
Motel 6
05.2018 - 04.2019
High School Diploma -
Luz A, Calderon High School
Associate of Business Administration - Business W/ Concentration in Accounting
San Juan Technical College
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