Edmond Chwekeh
Lakewood,USA
Summary
Dynamic operations-focused business executive with a proven track record of optimizing efficiency, streamlining processes, and driving organizational growth. Expertise in developing and executing strategic plans that enhance productivity, minimize errors, and elevate operational performance. Comprehensive background in accounting, vendor and client relations, staff management, and inventory oversight, complemented by strong analytical skills for identifying and resolving discrepancies. Proficient in leveraging technology to enhance workflows and data accessibility while fostering collaborative relationships with internal teams, vendors, and clients through clear and effective communication.
Overview
11
11
years of professional experience
Work History
E-commerce Director of Operations
The Steelstone Group (Gourmia)
01.2024 - 09.2025
- Private label manufacturer in small kitchen appliances. Directed logistics, compliance, inventory, and e-commerce operations to support sales growth and ensure smooth supply chain execution.
- Acted as primary point of contact with 3PL partners, overseeing inbound/outbound operations, inventory accuracy.
- Managed all online order fulfillment, ensuring accurate routing, ASN submission, and on-time delivery.
- Partnered closely with the Director of Sales as the operational lead, providing real-time data and execution support to drive revenue growth.
- Implemented Sellercloud, connecting directly with 3PLs and online channels to streamline inventory, order processing, and reporting.
- Amazon Vendor Central operations, including product certification compliance, PO fulfillment, direct fulfillment (dropship), and ASIN compliance.
- Coordinated Amazon Vendor direct imports from overseas factories, working with the China team on PO booking, SSCC labels, and customs compliance.
- Directed FBA/WFS replenishment, using sales-driven forecasting to manage inventory and logistics at the most cost-effective rates.
- Managed drayage operations from port to warehouse, working directly with brokers to ensure efficient container movements.
- Negotiated with DHL, securing a 40% cost reduction on small parcel international imports.
- Led SKU modifications and inventory planning, ensuring proper setup and seamless integration across sales channels.
- Monitored account health and performance metrics to protect seller ratings and marketplace compliance.
E-commerce Director of Operations
E. Mishan and Sons (Emson)
01.2016 - 01.2024
- Critical player in managing and growing sales from $10 Million to $30 Million annually for a $350 Million wholesale company through proactive and targeted strategic innovation and operational improvements for an importer of promotional products, television supported, and general merchandise.
- Quickly became involved in many aspects of operations and financial management and implemented positive enhancements to procedures resulting in reduced spending and increased growth.
- Responsible for entire Dropship Division, operating 7 warehouses in different locations and shipping thousands of weekly orders.
- Integrated multiple dropship channels to a cloud-based software, connecting all warehouses to ship from multiple locations simultaneously allowing flexibility in shipping from any warehouse location.
- Maintain inventory levels to prevent items from going out of stock and delaying sales.
- Designed and integrated a box program system to assign every SKU to ship in its designated pre-measured box for maximum shipping savings.
- Trained customer service staff to respond to a wide array of issues quickly and efficiently; handle any escalated issues.
- Create environment of camaraderie and accountability among staff allowing for positive morale and increased productivity; ensure staff have clearly defined job descriptions and expectations eliminating misunderstandings.
- Created process to systematically review monthly credit card charges and quickly identify errors and unnecessary spending.
- Developed and implemented monthly storage reports for use among 4 distinct warehouses allowing for increased communication and updates.
- Filed and received 301 tariff exemptions resulting in savings of over $600,000.
- Successfully recovered $450,000 by reclassifying duty ITS codes applied to merchandise and $135,000 of duty draw backs between Canada and the USA.
- Moved company to PEO plan saving $350,000+ annually while providing employees with access to better, more affordable benefits and streamlining the HR functions.
- Recovered $100,000+ GST/HST Tax Credits, $165,000 of improper invoice deductions and $600,000 on warehouse costs.
Accounting Associate/Operations Manager
Jem International Inc.
01.2016
- Provided operations and financial management for an apparel manufacturer and distributor with over $30 million in annual sales. Managed the Apparel and Home Goods divisions ensuring proper allocation of costs and income.
- Created processes and procedures for accounts payable and receivable allowing for audit ready finances, timely processing and prevention of overpayments, late fees and penalties.
- Instituted system of scanning invoices to online filing system allowing for fast and easy retrieval, reconciliations, bank audits and analysis.
- Identified and recouped over $35,000 in erroneous bills through careful invoice analysis.
- Processed $3 million in receivables and $1.5 million in payables monthly using Visual 2000 and Excel.
- Worked with over 70 vendors including factories, warehouses and service providers.
- Performed bank and credit card account reconciliations, resolved discrepancies and ensured charges were authorized.
- Generated quarterly royalty reports based on sales by brand.
- Managed overseas factory payments including chargebacks and wire transfers; initiated wire transfers and vendor verification including establishing test wires.
- Reviewed invoices for over-shipped products; notified vendors of charge-backs including duty and trucking costs; charged freight to appropriate divisions.
- Approved duty invoice from forwarder ensuring accuracy of pricing.
- Communicated with banks regarding loan requests, interest charges and recalled wires.
- Worked with outside attorney on trademark and patent matters including new names to patent, selecting correct classes for application and sending appropriate specimens to prove class.
E-Commerce Sales Manager
S&A Stores, Inc.
01.2015 - 01.2016
- Established and managed an e-commerce division for a large, growing chain store retailer of clothing, electronics and housewares.
- Generated over $230,000 in sales in 11 months.
- Listed and sold over 250 unique products including photographing, creating description, determining pricing, packaging and shipping.
- Monitored inventory levels and ensured satisfactory stock to meet demand; maintained positive feedback.
- Created P/L reports to track sales and revenue.
Skills
- Operations Optimization
- Ecommerce
- Warehouse Audits
- Financial Management/Reconciliation
- Accounts Payable/Receivable
- Recovering Lost Money
- Cost-Savings
- Warehousing/Shipping
- Staff Management
Timeline
E-commerce Director of Operations
The Steelstone Group (Gourmia)
01.2024 - 09.2025
E-commerce Director of Operations
E. Mishan and Sons (Emson)
01.2016 - 01.2024
Accounting Associate/Operations Manager
Jem International Inc.
01.2016
E-Commerce Sales Manager
S&A Stores, Inc.
01.2015 - 01.2016
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