Edmond Dock
Bakersfield,CA
Summary
Highly proactive manager with extensive experience in team leadership across various industries. Adept in sales, management, and customer service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
Panama-Buena Vista Union School District
Bakersfield, CA
09.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
Assistant General Manager
Romano's Macaroni Grill
Bakersfield, CA
03.2023 - 07.2023
- Effectively communicate and use strong interpersonal skills to establish positive relationships with guests and employees.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Schedule and direct staff in their daily work assignments to maximize productivity.
- Optimize profits by controlling food, beverage, and labor costs daily.
Unit Manager
Studio Movie Grill
Bakersfield, CA
08.2018 - 12.2022
- Determine root causes of performance trends and develop process improvement plans that target the highest quality in safety, health, and customer satisfaction.
- Train employees in different roles, in different departments to facilitate work operations.
- Counsel discipline staff to provide constructive feedback.
- Resolved complex customer service issues in a timely manner.
- Maintained accurate records of employee attendance and leave requests.
ASSISTANT MANAGER
Red Robin Restaurants
Bakersfield, CA
12.2010 - 08.2018
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary actions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Arts - Liberal Studies
California State University Bakersfield
CA05.2024
Associate of Arts - Liberal Studies
Bakersfield College
CA05-2017
Skills
- Staff Management
- Hiring and recruitment
- Team Building
- Project oversight
- Multidisciplinary team collaboration
- Inventory and restocking
- Training and mentoring
- Policy implementation
- Staff Training
- Report Preparation
- Expense Management
- Relationship building and retention
- Loss prevention management
- Strategic planning
- Sales and Marketing
- Schedule optimization
Timeline
Substitute Teacher
Panama-Buena Vista Union School District
09.2023 - Current
Assistant General Manager
Romano's Macaroni Grill
03.2023 - 07.2023
Unit Manager
Studio Movie Grill
08.2018 - 12.2022
ASSISTANT MANAGER
Red Robin Restaurants
12.2010 - 08.2018
Bachelor of Arts - Liberal Studies
California State University Bakersfield
Associate of Arts - Liberal Studies
Bakersfield College
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