Microsoft Office
Edmond Isaac
Information Technology Manager
Lacey,WA
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring interpersonal and management abilities developed over twenty-three year career to a growth-oriented role. Organize leader with twenty-three years of information technology management and leadership experience. Expert in face to face training with extensive knowledge of various platform use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Level Leadership Facilitator
United States Army
Fort Lewis, WA
06.2022 - Current
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Developed lesson plans, instructional materials and written practice tests for senior level leadership training courses.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Trained and mentored four new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
IT Personnel Supervisor
United States Army
Fort Lewis, Washington
11.2018 - 11.2021
- Generated and submitted evaluation reports 38 personnel.
- Coached managers on effective strategies for improving employee relations.
- Oversaw drug screenings and personnel reviews.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Fostered and developed morale programs to improve employee effectiveness.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Designed and implemented internal training for supervisors and other personnel.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Assisted with design and implementation of internal training for supervisors and other personnel.
IT Supervisor
United States Army
Grafenwoher, Germany
02.2015 - 02.2018
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Coordinated technical training and personal development classes for over sixty staff members.
- Oversaw the creation and termination of five hundred user accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Oversaw the development and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and senior level leadership to maximize development efficiencies and resolve technology issues.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, supervised troubleshooting techniques for remediation.
It Operations Planner
United States Army
Fort Lewis, WA
03.2010 - 01.2015
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in senior leadership meetings.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
IT Operations Manager
United States Army
Okinawa, Japan
12.2007 - 12.2010
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms for mobile communications platforms
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Radio Communications Instructor
United States Army
Fort Gordon, GA
06.2006 - 11.2007
- Fostered physically and emotionally safe and supportive learning environment characterized by efficient and effective routines, clear expectations and organization that maximized student learning.
- Demonstrated understanding of instructional planning and timely delivery paced by standards-based and data-driven instruction that engaged students, incorporated technology and made learning relevant for learners.
- Reviewed and analyzed data to measure and assess student growth aligned to instructional goals and course objectives and adjusted instructional strategies and content delivery.
- Developed and implemented lesson plans to fulfill requirements of district curriculum program and reflect accommodations and modifications for individual student needs.
- Accepted shared responsibility for project-based, interdisciplinary and thematic school initiatives that offered intervention and enrichment opportunities for students.
- Managed assigned extracurricular activities and sponsored outside activities approved by academy dean to foster social growth of students.
- Collaborated with faculty and staff to determine instructional goals, objectives and methods according to Army requirements.
- Planned and incorporated instructional and learning strategies, activities, materials, equipment and technology to exhibit understanding of student learning styles.
- Exhibited understanding of content, discipline and pedagogy as demonstrated through quality of design, execution of lessons and matching objectives and activities to Army standards.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Radio Communications Supervisor
United States Army
Fort Dix, NJ
10.2004 - 02.2006
- Triaged incoming calls to coordinate effective responses.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Directed and monitored team members for compliance with communication, quality and performance standards.
- Built and maintained positive relationships with adjacent organizations by utilizing strategic plans.
- Coordinated medical evacuations from hazardous high stress environments.
- Managed five personnel between two shifts to operate, maintain, and monitor three radio systems across five networks
Communications Specialist
United States Army
Fort Lee, VA
03.2001 - 09.2004
- Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
- Maintained accurate documentation of messages transmitted and received.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Monitored hazardous conditions, issuing updates and cautionary communications to affected personnel.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Oversaw team of six personnel, delivered training and maintained deployability of communications packages.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
Education
Associate of Arts - International Relations
Pierce College
Puyallup, WA 01.2012 - 12.2014
Bachelor of Science - Human Resources Management
University of Maryland - University College
Hyattsville, MD 01.2015 - 12.2018
Master of Arts - Organizational Leadership
Brandman University
Irvine, CA 12.2022 - Current
Skills
Project implementation
Software
Certification
Lean six sigma
Timeline
Master of Arts - Organizational Leadership
Brandman University
12.2022 - Current
Senior Level Leadership Facilitator
United States Army
06.2022 - Current
IT Personnel Supervisor
United States Army
11.2018 - 11.2021
Lean six sigma
06-2016
IT Supervisor
United States Army
02.2015 - 02.2018
Bachelor of Science - Human Resources Management
University of Maryland - University College
01.2015 - 12.2018
Associate of Arts - International Relations
Pierce College
01.2012 - 12.2014
It Operations Planner
United States Army
03.2010 - 01.2015
IT Operations Manager
United States Army
12.2007 - 12.2010
Radio Communications Instructor
United States Army
06.2006 - 11.2007
Radio Communications Supervisor
United States Army
10.2004 - 02.2006
Communications Specialist
United States Army
03.2001 - 09.2004