Summary
Overview
Work History
Education
Skills
Timeline
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Edmond Menefee

San Antonio,US

Summary

Background in supervision and management Residential management Customer service Team management Supervision Team management Supervision

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Efficient Cashier Team Lead known for high productivity and ability to complete tasks swiftly. Possess strong skills in customer service, cash handling, and team management. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of checkout processes and positive customer interactions. Committed to leading by example and fostering a collaborative work environment.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

28
28
years of professional experience

Work History

Cashier Team Lead

Pilot Travel Center
San Antonio, TX
08.2021 - 10.2024
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Helped customers by answering their questions and completing their requests
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds
  • Kept well-stocked cashier lanes and store shelves to promote strong sales
  • Learned how to deal with checks and credit cards
  • Greeted customers with a smile and offered prompt and dedicated assistance
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport
  • Handled customer complaints and took the necessary steps to resolve their problems
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Assisted customers with locating items within the store when requested.

Access Control Officer

Labatt Food Service
San Antonio, TX
08.2016 - 10.2020
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
  • Worked both independently and collaboratively to resolve urgent issues, which included [Type] and [Type] incidents
  • Operated [Type] and [Type] detecting devices to screen individuals prior to entrance to facility

Assistant Manager

McDonald's
San Antonio, TX
09.2013 - 12.2015
  • Supervised and trained hotel staff
  • Communicating information to staff and supervisors in a professional manner
  • Report any incidents to the general manager
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Assisting the General Manager at operational level in the planning and execution of all work related duties
  • Assist with promotional and marketing activities to drive sales
  • Checking and distributing freight orders
  • Supervision and managing of subordinates
  • Shift supervising, money handling, opening/closing of the store and banking procedures
  • Interview and train new employees

Team Leader

Jack in the Box
San Antonio, TX
02.2012 - 03.2013
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Implemented changes in response to changing business needs or customer demands.
  • Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.

Lumper

Costa Solutions
San Antonio, TX
05.2010 - 02.2012
  • Located and picked merchandise weighing up to [Number] pounds to fulfill [Number] daily customer o
  • Drafted budgets, monitored warehouse costs and reduced expenses when possible
  • Implemented updated operating procedures for [Type] machine and adjusted use to increase productivity and longevity
  • Unloaded incoming products worth up to $[Amount] and moved boxes to staging areas, sorted items and transported to final storage locations
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained strong leadership skills by managing projects from start to finish.

Assistant Manager

Domino's Pizza
San Antonio, TX
06.2006 - 05.2009
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
  • Worked with the team to improve efficiency on various projects
  • Communicated with managers from other departments to maintain transparency
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
  • Interacted with customers to assess their needs and recommend products or services
  • Keep track of all transactions on a daily basis and generate invoices and reports for the manager
  • I'm in charge of scheduling, inventory control, and stocking
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
  • Looked over sales and gross profit reports to see what options there were for expanding the market
  • Offered current employees the chance to take advantage of additional training opportunities
  • Communication with customers
  • Taught my team members how to use effective strategies to meet operational and sales goals
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
  • Interviewed, hired, and trained [5 to 10] staff members, ensuring that they were well-versed in company policies and procedures
  • Supervising, money handling, store opening/closing, and banking procedures during my shift
  • Assist the General Manager in the planning and execution of all work-related duties at the operational level
  • Supervised team of [5 to 15] staff members

Sales Support

Sears
San Antonio, TX
05.2009 - 05.2010
  • Pushed for operational changes that resulted in cost savings and higher profit margins
  • Created program and operations-related written documents and reports
  • Made sure the store was clean, orderly, and up to company standards
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
  • Complete systems were designed, including data, pre-processing, optimization, post-processing, and user interfaces
  • Dressed mannequins and created visually appealing displays within the store

AV Technician

Marriott Rivercenter
San Antonio, TX
06.1996 - 05.2006
  • Set up and dismantled all equipment, including speakers, cables, and computers on-site and off-site
  • Examined departmental documents to determine how they should be distributed and filed
  • Pushed for operational changes that resulted in cost savings and higher profit margins
  • Double-checked the data's accuracy and integrity
  • Assisted with office relocations, including AV equipment breakdown and reinstallation at new locations, as well as verifying operations and correcting setup issues
  • Assisted security personnel in maintaining optimal security for property and personnel by managing closed-circuit security systems
  • Recorded and shared video from company events and workshops for use on the company's website and social media pages
  • Set up and operated audio and visual equipment for over [10 to 20] company events, meetings, and presentations every month
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding
  • Taught troubleshooting techniques for professional audio/video systems integration
  • Worked with team members to resolve AV issues or obstacles in a timely manner and ensure smooth presentations
  • Had an excellent attendance record and was always on time for work

Education

High School -

Roosevelt High School
San Antonio, TX
01.1989

Skills

  • Supervision
  • Management
  • Customer Service
  • Team Management
  • New Hire Training
  • Cash Drawer Reconciliation
  • Store Opening and Closing
  • POS System Operation
  • Team Leadership
  • Cashier training
  • Cash Handling
  • POS Systems
  • Product restocking
  • Upselling strategies
  • Cash Register Operation
  • Money Handling
  • Cash handling expertise
  • Warehouse Operations
  • Shipping and receiving
  • Loading and unloading
  • Purchase Order Review
  • Forklift Operations
  • Pallet Jacks
  • Heavy Lifting
  • Rigid packaging
  • Stock control

Timeline

Cashier Team Lead

Pilot Travel Center
08.2021 - 10.2024

Access Control Officer

Labatt Food Service
08.2016 - 10.2020

Assistant Manager

McDonald's
09.2013 - 12.2015

Team Leader

Jack in the Box
02.2012 - 03.2013

Lumper

Costa Solutions
05.2010 - 02.2012

Sales Support

Sears
05.2009 - 05.2010

Assistant Manager

Domino's Pizza
06.2006 - 05.2009

AV Technician

Marriott Rivercenter
06.1996 - 05.2006

High School -

Roosevelt High School

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Edmond Menefee