Edmond Neeme
Saint Johns,FL
Summary
Dynamic social media expert with a proven track record at Fanatics, enhancing brand identity through strategic engagement and analytics reporting. Skilled in retail, social media crisis management, and employee training, I successfully optimized social media reach, delivering impactful results, and ensuring a world-class fan experience across multiple channels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Media Team Lead
Fanatics
Jacksonville, FL
03.2020 - Current
- Collaborated with marketing teams to develop cohesive strategies, reinforcing brand identity and messaging.
- Optimized organic search rankings through strategic keyword usage in social media posts.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Produce monthly reports specifically for NFL partners within the company, focusing on social media reach and trends.
Fan Relations Team Lead
Fanatics
Jacksonville, FL
06.2019 - 03.2020
- Partnered with internal executives and league partners to ensure the best Fan experience was received.
- Worked to improve quality assurance throughout the company and with our outsourced vendors, to maintain a world-class experience.
Fan Services Team Lead
Fanatics
Jacksonville, FL
09.2018 - 03.2020
- Partnered with management to provide seamless, world-class customer service across multiple channels.
- Worked directly with agents to provide best-practices and on the job training to ensure the best experience for Fans.
Education
Mass Communications
University of South Florida
Tampa, FLSkills
- Employee training
- Community engagement
- Crisis management
- Event promotion
- Social listening
- User experience
- Analytics reporting
- Product knowledge
- Professionalism
- Customer inquiries
- Social media expert
- Team oversight
- Social media platforms
- Social media posting
Certification
- Sprinklr Service Agent Pro
- Sprinklr Service Supervisor Pro
Timeline
Social Media Team Lead
Fanatics
03.2020 - Current
Fan Relations Team Lead
Fanatics
06.2019 - 03.2020
Fan Services Team Lead
Fanatics
09.2018 - 03.2020
Mass Communications
University of South Florida