EDMOND NORMAN
Phoenix,AZ
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
11
11
years of professional experience
Work History
HUMAN RESOURCE MANAGER
ASSOCIATE TAX SERVICES
01.2015 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Monitored and handled employee claims involving performance-based and harassment incidents.
BUSINESS DEVELOPMENT - SUPPORT MANAGER
MULTI SYSTEMS INC.
06.2015 - 10.2017
- Managed daily operations to ensure smooth functioning of the support department.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
HUMAN RESOURCE ASSISTANT
CORESTAFF Services
05.2014 - 01.2015
- Implemented data-driven decision-making processes for resource allocation, leading to increased operational efficiency.
- Enhanced resource allocation efficiency by streamlining the procurement process and implementing inventory management strategies.
- Evaluated team performance metrics to identify areas for improvement and implement targeted training programs.
- Conducted regular audits of resource usage, identifying opportunities for cost savings and waste reduction.
- Streamlined communication channels between departments to improve collaboration on shared projects and resource planning initiatives.
PREMIER SOLUTIONS SUPPORT SUPERVISOR
ASURION
01.2013 - 05.2014
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Negotiated vendor contracts for outsourced services, ensuring cost-effective solutions that maintained high-quality standards of service delivery.
- Reduced customer wait times by implementing automated ticketing systems and prioritizing urgent requests.
- Developed staff training programs to ensure consistent service quality across the team.
- Managed a team of support professionals, fostering an environment of collaboration and growth.
Skills
- HR policies and procedures
- Employee Relations
- Training and mentoring
- Corrective Action Planning
- Onboarding and Orientation
- Compliance
References
- Sevana Suleymanyan, (480) 431-3361
- Selwyn Crowe, (480) 359-9574
Timeline
BUSINESS DEVELOPMENT - SUPPORT MANAGER
MULTI SYSTEMS INC.
06.2015 - 10.2017
HUMAN RESOURCE MANAGER
ASSOCIATE TAX SERVICES
01.2015 - Current
HUMAN RESOURCE ASSISTANT
CORESTAFF Services
05.2014 - 01.2015
PREMIER SOLUTIONS SUPPORT SUPERVISOR
ASURION
01.2013 - 05.2014
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