Edmond Townes
CLARKSVILLE,Tennessee
Summary
Proven excellence in automotive detailing and team leadership, demonstrated at Enterprise Rent-A-Car and Spirit Halloween Super Store. Skilled in high-pressure washing and fostering strong client relationships, I've significantly enhanced customer satisfaction and workplace efficiency. My commitment to detailing standards and collaborative spirit drives superior service delivery and repeat business. My personality alone is what makes companies and business owners love and trust me.
Overview
8
8
years of professional experience
Work History
Auto Detailer
Enterprise Rent-A-Car
07.2016 - Current
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
- Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
Assistant Store Manager
Spirit Halloween Super Store
07.2016 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma - Business Management
Glenn Hills High School
Augusta, GA05.2003
Skills
- Automotive detailing
- High-pressure washing
- Interior detailing proficiency
- Engine bay detailing
- Exterior washes
- Detailing standards
- Interior vacuuming
- Safe chemical usage
- Interior and exterior cleaning
- Vehicle transport
Timeline
Auto Detailer
Enterprise Rent-A-Car
07.2016 - Current
Assistant Store Manager
Spirit Halloween Super Store
07.2016 - 11.2023
High School Diploma - Business Management
Glenn Hills High School
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