Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edmond Wilowski

Calumet,OK

Summary

Dynamic Senior Technical Support Specialist with a proven track record of excelling in advanced troubleshooting and customer service satisfaction. Expert in resolving complex technical issues while fostering strong client relationships. Adept at identifying upselling opportunities, enhancing customer satisfaction, and maintaining meticulous records in CRM systems. Fluid in integrating multiple operating systems, including but not limited to macOS, iOS, Android, Windows Server, cloud-based server, and Mobile Device Management software to create continuity-based solutions.

Overview

1
1
Certification

Work History

WebDev/Artist/Graphic Designer

SkiSauce
  • A freelance artist and painter with several years of experience creating stylized acrylic paintings, sketches, and graphic designs using unorthodox conceptual approaches. Achieved recognition in various art exhibitions.
  • Design and develop paintings for clients according to specifications, including personal portraits, marketing images, and stylized paintings for offices
  • Coordinate with two art galleries to provide a variety of charcoal drawings and watercolor paintings for major exhibitions
  • Create custom artwork for client marketing materials, including brochures, brand images, and logos

WebDev/Server Admin

ComWeb
  • A back-end web developer with seven years of experience specializing in server-side development, database management, and application programming interface (API) integrations. Adept at optimizing system performance and ensuring high-security standards.
  • Offered remote desktop assistance for clients requiring hands-on troubleshooting support.
  • Created and maintained a web-based property management solution from design to APIs and plugin configurations.
  • Resolved complex technical issues for clients through phone, email, and chat support.
  • Served as subject matter expert on proprietary software applications within the organization.
  • Conducted webinars and training sessions for clients on managing and utilizing tools for website management.

Senior Technical Support Advisor

Apple
  • An experienced and results-oriented technical support specialist with over 8 years of experience in resolving software, hardware, and network issues. Proven expertise in troubleshooting, customer service, and process improvements to optimize IT operations for various businesses.
  • Troubleshot server-based software issues with cloud services, macOS server, iOS, Android, and Windows-based server environments.
  • Provided expert troubleshooting guidance to customers experiencing software or hardware problems.
  • Trained users remotely on software features, configuration, and shortcuts for optimal use.
  • Offered remote desktop assistance for clients requiring hands-on troubleshooting support.
  • Handled escalated technical support calls for system configurations, system functionality, and bug troubleshooting.
  • Managed multiple projects simultaneously while maintaining excellent customer service standards.
  • Maintained detailed records of daily support activities and resolutions utilizing CRM systems.
  • Implemented new tools and technologies to streamline support processes and enhance efficiency.
  • Escalated high-priority cases to appropriate departments for expedited resolutions

Education

Associate of Science - Computer Networking

Tampa Tech
Tampa, FL
01-2003

Skills

  • iOS, macOS, Android, Windows, Windows Server, IIS, Exchange, MDMs, PHP, SQL, WordPress, Photoshop, plus many more

Certification

  • ACTC (Apple Certified Technical Coordinator)
  • ACSP (Apple Certified Support Professional)

Timeline

WebDev/Artist/Graphic Designer

SkiSauce

WebDev/Server Admin

ComWeb

Senior Technical Support Advisor

Apple

Associate of Science - Computer Networking

Tampa Tech

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Edmond Wilowski