EDMOND ATONGII WAINKEM
Hyattsville,Maryland
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alibaba Group
Hyattsville, MD
01.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Modified existing software systems to enhance performance and add new features.
Warehouse Associate
ADM foods
DUBAI, UNITED ARAB EMIRATES
01.2017 - 01.2018
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Provided assistance with monthly physical inventories as needed.
Education
Bachelor of Science - MANAGEMENT
UNIVERSITY OF BUEA
CAMEROON12-2015
Skills
- Consultative Sales
- Call Management
- Product Knowledge
- Retail Sales Customer Service
- Computer Proficiency
- Call Center Operations
- Microsoft PowerPoint
- Microsoft Office Suite
- Customer Consulting
- Microsoft Excel
- Shipping and Receiving Understanding
- Sales Expertise
- Product Sales
Languages
English
Full Professional
French
Professional
Chinese (Mandarin)
Elementary
Timeline
Customer Service Representative
Alibaba Group
01.2022 - 01.2023
Warehouse Associate
ADM foods
01.2017 - 01.2018
Bachelor of Science - MANAGEMENT
UNIVERSITY OF BUEA
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