Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edmondson Williams

Lehigh Acres,FL

Summary

Adept Certified Nursing Assistant with a proven track record at Lee Health, enhancing patient wellbeing through exceptional direct patient care and HIPAA compliance. Skilled in de-escalation techniques and maintaining professionalism under stress, I have significantly improved patient satisfaction. My ability to work as a reliable team player and my calm demeanor under pressure stand out as key achievements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Certified Nursing Assistant

Lee Health
02.2011 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Certified Nursing Assistant

AIT Home Health
11.2010 - 01.2020
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Educated patients and family members on best home care practices for healing and recovery.

Construction Foreman

G&E Construction
08.2005 - 11.2010
  • Supervised field crews to maximize quality and work efficiency.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.
  • Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
  • Consistently met deadlines under pressure through diligent time management abilities.
  • Inspected work for compliance with applicable regulations and job specifications.
  • Resolved conflicts among crew members professionally, promoting a cohesive working environment.

Travel Consultant

Carns Travel
01.2003 - 10.2005
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Collected, handled and documented payments for travel services and associated feels.

Customer Service Representative/Ground Security Coordinator

Aero Ground Services / American Airlines
02.2001 - 02.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled critical situations calmly by following established emergency response protocols during incidents or threats.
  • Reduced security risks by conducting thorough inspections of aircraft, baggage, and cargo.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling

Education

Certificate - Certified Nursing Assistant

Horizon Health Care Institute
Fort Myers, FL

High School Diploma -

St Andrews High
Melville Hall, Dominica
07.1999

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Basic Life Support
  • Calm Under Stress
  • De-Escalation Techniques
  • Multi-line phone talent
  • Stress Tolerance
  • Surveillance monitoring
  • Professional Demeanor

Timeline

Certified Nursing Assistant

Lee Health
02.2011 - Current

Certified Nursing Assistant

AIT Home Health
11.2010 - 01.2020

Construction Foreman

G&E Construction
08.2005 - 11.2010

Travel Consultant

Carns Travel
01.2003 - 10.2005

Customer Service Representative/Ground Security Coordinator

Aero Ground Services / American Airlines
02.2001 - 02.2004

Certificate - Certified Nursing Assistant

Horizon Health Care Institute

High School Diploma -

St Andrews High
Edmondson Williams