Edmonia Charles
Houston,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
25
25
years of professional experience
Work History
Shift Manager
Mas Resturant Group
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Restaurant General Manager
B & G Food Enterprises LLC
02.2017 - 05.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Assistant Restaurant General Manager
Taco Bell Corporate
12.1998 - 02.2016
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
Education
High School Diploma -
Acadiana High School
Lafayette, LA05.2001
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Timeline
Shift Manager
Mas Resturant Group
06.2023 - Current
Restaurant General Manager
B & G Food Enterprises LLC
02.2017 - 05.2023
Assistant Restaurant General Manager
Taco Bell Corporate
12.1998 - 02.2016
High School Diploma -
Acadiana High School
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