Edmund Benoit
Liberty,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Technical Support Representative
Flex 360 (at&t)
Liberty, TX
01.2024 - 02.2025
- Diagnosed technical issues with devices and services for customers.
- Documented customer interactions in support database for future reference.
- Educated customers on product features and troubleshooting techniques.
- Troubleshot customer inquiries related to software and hardware issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Customer Service Representative
Slingshot
Orem, UT
02.2020 - 12.2021
- Managed customer accounts and updated information in the system.
- Engaged with customers to build positive relationships and enhance satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Heavy Machine Operator
Triple PG Sand Developmemt
Porter, TX
02.2013 - 08.2019
- Monitored safety protocols to maintain a safe work environment for all staff.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Assisted in training new operators on equipment usage and safety practices.
- Performed regular maintenance on machines, such as lubricating parts, changing filters, and adjusting belts.
- Followed orders and safety protocols with every job.
- Observed and followed signals of those from individuals directing moving and positioning of loads.
- Communicated with supervisors regarding any issues related to machine operation.
Education
High School Diploma -
Liberty High School
Liberty, TX06-2012
References
References available upon request.
Timeline
Technical Support Representative
Flex 360 (at&t)
01.2024 - 02.2025
Customer Service Representative
Slingshot
02.2020 - 12.2021
Heavy Machine Operator
Triple PG Sand Developmemt
02.2013 - 08.2019
High School Diploma -
Liberty High School
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