Edmund Chukwu
Seattle
Summary
Results-driven Customer Service Representative with 4+ years of experience in customer service and sales within fast-paced retail environments. Adept at engaging customers, identifying needs, and delivering tailored solutions to enhance the shopping experience. Proven ability to exceed sales targets, manage high-volume customer interactions, and drive business growth through strategic sales techniques. Recognised for building strong customer relationships, increasing retention by 20%, and fostering team collaboration to maximise store performance. Passionate about technology, product knowledge, and customer advocacy to ensure satisfaction and loyalty.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Front-End Assistant
Costco
Marysville, Washington
04.2025 - Current
- Delivered exceptional customer service in a fast-paced, high-traffic retail environment by understanding members’ needs, assisting with product questions, and promoting Costco services, contributing to increased customer satisfaction and repeat visits.
- Supported team operations by coordinating with colleagues to streamline checkout processes, resolve member concerns efficiently, and ensure compliance with data confidentiality standards and company guidelines.
Administrative coordinator
Guy's and St Thomas' NHS Foundation Trust
London
07.2024 - 02.2025
- Provided exceptional front-desk service, resolving patient inquiries efficiently and maintaining a 95% satisfaction rating; managed appointment scheduling and patient records with zero administrative errors to ensure seamless healthcare access.
- Trained new staff on customer service best practices and data handling, improving team efficiency by 20%; used CRM software to track patient interactions and support personalized service plans.
Sales and Marketing Associate
Iberpack Ltd
London
01.2023 - 05.2024
- Achieved 120% of sales targets by engaging customers, recommending tailored mobile solutions, and deepening brand loyalty; provided seamless onboarding and educated clients on self-service tools, resulting in a 25% increase in digital adoption.
- Built strong customer relationships that led to a 30% rise in referrals and return visits; led impactful product demonstrations that boosted device upgrades by 40% through clear communication of key features.
Retail Sales Associate
Tommy Hilfiger
London
06.2022 - 08.2023
- Proactively identified customer needs and personalized solutions using in-depth product knowledge, effectively promoting cross-sells and increasing average transaction value by 15%.
- Maintained up-to-date knowledge of all products, services, and promotional offers, resulting in a 95% customer satisfaction rate and consistent recognition from store leadership. Provided expert product knowledge and styling advice, boosting customer engagement and increasing average purchase value by 18%.
Retail Sales Associate
JD Sports Fashion
London
08.2021 - 05.2022
- Delivered an outstanding customer experience, helping the store achieve a top-three ranking in regional sales performance; built rapport with customers by providing personalized recommendations, leading to a 20% increase in loyalty card sign-ups.
- Managed multiple customer interactions simultaneously, delivering fast and accurate service while maintaining detailed customer records in line with confidentiality policies; collaborated with cross-functional teams to resolve complex customer issues, demonstrating shared accountability and a commitment to enhancing the overall customer experience.
Customer Service Representative
Ell&Russ
Lagos
08.2018 - 07.2020
- Drove consistent revenue growth, exceeding monthly sales targets by 130% through personalized customer interactions and upselling techniques; provided expert knowledge on Apple products, enhancing customer engagement by 40% and increasing accessory sales.
- Assisted in launching new products and delivering in-store workshops, leading to a 15% increase in new customer retention; maintained exceptional store presentation and ensured compliance with merchandising guidelines, improving overall customer experience.
Education
Master of Science - Creative Technology MSc
Middlesex University
09.2021 - 11.2022
Bachelor of Science - Information Technology and Business Information Systems
Middlesex University
01.2020 - 09.2021
Diploma of Higher Education - Computer Software Engineering
Aptech Computer Education
08.2017 - 05.2020
Skills
- Customer Needs Discovery & Solution Selling
- Strong Product Knowledge & Learning Agility
- Fast-Paced Multitasking
- Collaborative Teamwork & Peer Support
- Inclusive & Respectful Communication
- Retail Flexibility & Reliability
- Confidentiality & Integrity
Certification
EPIC Software - (Guys's & St. Thomas' NHS)
Timeline
Front-End Assistant
Costco
04.2025 - Current
Administrative coordinator
Guy's and St Thomas' NHS Foundation Trust
07.2024 - 02.2025
Sales and Marketing Associate
Iberpack Ltd
01.2023 - 05.2024
Retail Sales Associate
Tommy Hilfiger
06.2022 - 08.2023
Master of Science - Creative Technology MSc
Middlesex University
09.2021 - 11.2022
Retail Sales Associate
JD Sports Fashion
08.2021 - 05.2022
Bachelor of Science - Information Technology and Business Information Systems
Middlesex University
01.2020 - 09.2021
Customer Service Representative
Ell&Russ
08.2018 - 07.2020
Diploma of Higher Education - Computer Software Engineering
Aptech Computer Education
08.2017 - 05.2020
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