Open To Work
Edmund Gary
Contact Center Associate
Bowie,Maryland
Summary
Dedicated customer service professional with strong call handling and complaint resolution skills. Proven ability to enhance patient satisfaction through effective problem-solving and follow-up techniques.
Overview
10
10
years of professional experience
Work History
Contact Center Associate
Medstar Health
Columbia, MD
12.2020 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high-volume calls, ensuring timely responses to patient concerns and requests.
- Collaborated with healthcare teams to facilitate accurate appointment scheduling.
- Streamlined call handling processes, enhancing overall efficiency in customer interactions.
Call Center Representative
Righttime Medical Care
Crofton, MD
08.2016 - 12.2020
- Managed high-volume inbound calls, ensuring timely and accurate information delivery to patients.
- Resolved customer inquiries and complaints, enhancing overall patient satisfaction and experience.
- Provided information about urgent care services and locations.
- Collaborated with healthcare teams to streamline communication processes for improved patient outcomes.
Education
Bachelor of Science - Fine Arts
Bowie State University
Bowie, MDSkills
- Goal oriented
- Complaint handling
- Follow-up skills
- Call handling
- CRM software
- Customer service
- Problem-solving skills
- Resolving issues
- Call center customer service
- Inbound phone calls
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$40000/yr - $200000/yrTimeline
Contact Center Associate
Medstar Health
12.2020 - Current
Call Center Representative
Righttime Medical Care
08.2016 - 12.2020
Bachelor of Science - Fine Arts
Bowie State University