Summary
Overview
Work History
Education
Skills
Timeline
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Edmund Hardaway

McKinney,TX

Summary

Dynamic leader with a proven track record at Midas Auto Service, excelling in team leadership and problem-solving. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Skilled in multitasking and fostering strong client relationships, achieving notable revenue growth and performance targets. Demonstrates a positive attitude and exceptional organizational abilities, driving team success and business excellence.

Overview

17
17
years of professional experience

Work History

Service Manager

Midas Auto Service
03.2023 - Current
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
  • Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.

Owner/Operator of 2 Auto Shops

Self Employeed
10.2007 - 03.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Education

High School Diploma -

Texas Tech University
Lubbock, TX

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving

Timeline

Service Manager

Midas Auto Service
03.2023 - Current

Owner/Operator of 2 Auto Shops

Self Employeed
10.2007 - 03.2020

High School Diploma -

Texas Tech University

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Edmund Hardaway