Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

EDMUND O’BRIEN

Manassas,VA

Summary

Mission-oriented and resilient field operations leader with 7+ years of experience managing high-pressure insurance and disaster recovery efforts. Proven ability to lead multi-disciplinary teams, resolve crises through negotiation and compliance, and support vulnerable populations through complex claims and housing recovery. Adept at navigating government regulations, coordinating logistics, and building community trust in uncertain environments. Seeking to apply my skills to humanitarian field operations, shelter coordination, disaster relief, or post-crisis recovery roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Public Adjuster

Key Adjusting
Manassas, VA
07.2022 - Current
  • Launched and scaled field operations for post-disaster housing claims, generating $1.5M in revenue in under 2 years.
  • Oversaw more than 100 residential and commercial recovery cases, often in high-stress environments.
  • Streamlined internal systems to reduce average claim resolution time by 30%.
  • Hired, trained, and led a field team in regulatory compliance, ethical standards, and client advocacy.

B2B Sales Executive, Cybersecurity

Darktrace
Herndon, VA
09.2021 - 07.2022
  • Secured high-value contracts through trust-based consultative selling with security teams at major organizations.
  • Cultivated relationships with decision-makers under high-pressure technical and threat-based environments.

Business Development Advisor

St. Joseph Roofing
Manassas, VA
02.2021 - 07.2021
  • Enhanced field communication processes post-storm, boosting return clients and reviews by 25%.
  • Trained outreach reps in effective messaging, improving on-site engagement and rapport building.

Public Adjuster

AllClaims Pro
Front Royal, VA
04.2017 - 01.2021
  • Settled $30M+ in disaster-related insurance claims for impacted homeowners and businesses.
  • Created client intake and support systems that expedited response times and improved client wellbeing.
  • Adapted claim practices to align with evolving legal frameworks, minimizing noncompliance risks.

Education

B.A. - Political Science

Christendom College
01.2017

Skills

  • Disaster Recovery & Claims Management
  • Team Leadership & Field Operations
  • Emergency Shelter & Housing Coordination
  • Stakeholder Engagement & Negotiation
  • CRM / Pipeline Optimization
  • State & Federal Regulatory Compliance
  • Rapid Needs Assessment
  • Cross-functional Collaboration
  • Community Outreach & Client Advocacy

Certification

  • Humanitarian Essentials Certificate – DisasterReady.org (Free & online)
  • Sphere Standards in Humanitarian Response (Recommended for fieldwork)
  • PMD Pro (Project Management for Development Professionals)
  • FEMA or Red Cross Disaster Response Volunteer Certification

Languages

English

Timeline

Public Adjuster

Key Adjusting
07.2022 - Current

B2B Sales Executive, Cybersecurity

Darktrace
09.2021 - 07.2022

Business Development Advisor

St. Joseph Roofing
02.2021 - 07.2021

Public Adjuster

AllClaims Pro
04.2017 - 01.2021

B.A. - Political Science

Christendom College