Summary
Overview
Work History
Education
Skills
Timeline
Generic

EDMUND JOHN S. SOLIS

Lyndhurst,USA

Summary

Experienced IT professional with expertise in providing technical support and managing complex IT systems. Skilled in fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, proficient in troubleshooting and network administration. Strong technical skills in data center operations, adept at troubleshooting hardware and software issues for optimal system performance. Highly reliable team player with a focus on collaboration and adaptability, valued for problem-solving abilities, effective communication, and consistent delivery of results.

Overview

12
12
years of professional experience

Work History

Data Center Technician

ZT Systems
07.2023 - Current

Data Center Technician

TEKsystems – Client: ZT Systems
11.2022 - 07.2023
  • Quality checking of the whole rack and servers.
  • Troubleshooting servers using Basic Linux Commands.
  • Troubleshooting, Checking and Replacing defective server parts.
  • Racking and stacking of server and other equipment.
  • Troubleshooting and diagnostics of hardware or connectivity.
  • Commission and Decommission of Hardware.
  • Familiarity with Patch Panels.
  • Perform component replaceable of RAMs or Memory, DIMMs, Hard drives, Power Supplies, GPU’s, Fans, Motherboard and other components.
  • Checking the PCIe Slots for any defective or damage parts, including, chips, capacitors & resistors.
  • Running UTP Cables, copper and fiber cables.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
  • Dressed and labeled cables for easy identification and traceability.
  • Identified and reported problem devices and replaced defective parts.
  • Assisted with performing infrastructure readiness tests.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Supported senior teammates performing crisis management during critical situations.
  • Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
  • Monitored network hardware operations to evaluate proper configuration.
  • Diagnosed and executed resolution for network and server issues.

IT Help Desk Technician

PRSC Refrigeration and Airconditioning Services
01.2021 - 03.2022
  • Data Encoding
  • Troubleshooting network connectivity.
  • Troubleshooting, checking, and replacing computer equipment.
  • Performing diagnostic and repair of computers.
  • Maintaining and monitoring of network system.
  • Diagnostic and repair of network issues.
  • Maintaining, repairing, and replacing security cameras, computer networks and other equipment used in video surveillance systems.
  • Providing technical Support for end user IT related issues.
  • Printer setup, configuration, maintenance, and repair.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.

Service Desk Associate

Alorica Philippines
09.2021 - 11.2021
  • Knowledge of Servers: Active Directory, Group Policy, and O365.
  • Qualify end user issues and open support tickets.
  • Monitor service boards for new tickets and or respond to tickets.
  • Talks and support the onsite end users over the phone, email, online chat, TechSee App (Visual Engagement) or via remote to resolve their questions or concerns.
  • Maintains and updates end user information, as necessary.
  • Calmly attempts to resolve and de-escalate any issues.
  • Escalates calls/chats to supervisor when necessary and appropriate.
  • Help the end users to troubleshoot basic to moderately complex IT issues with PCs, laptops, monitors, keyboards, mice, phones, printers.
  • Add or Remove user accounts in Active Directory and group policy.
  • Reset or renew expired user password in Active Directory.
  • Ensure all PCs and laptops remain compliant with security, patch, and antivirus updates.
  • Respond to and complete IT help ticket in a timely manner and escalate more complex issues to Sr Associate, Tech Lead or Supervisor.
  • Understanding of how to use and troubleshoot Office 365, ServiceNow, SCCM, Active Directory, Windows 10.
  • Keep the EUS SharePoint site & other documentation updated.
  • Complies with established policies and standards to ensure that access to company information and system resources, in any medium or format, is limited to authorized personnel.
  • VPN Configuration
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.

CCTV Security System Installer - Freelancer

EMQ IT Solutions
09.2019 - 01.2021
  • Installation and configuration of CCTV Security System, installing, maintaining, repairing, and replacing security cameras, computer networks, monitor, mouse, keyboard, and other equipment used in video surveillance systems of the client.
  • Replacing defective DVR (Digital Video Recorder), NVR (Network Video Recorder), HDD, IP Camera, Analog Camera (Dome Camera, Bullet Camera, C-mount Camera. Day/Night Camera, PTZ Camera) and other CCTV equipment.
  • Running Siamese cables, RG59 cables, CAT5/CAT6 cable and low voltage cables depending on the requirements of CCTV systems.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Calculated materials and time needed for each job.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.

IT Specialist

TeamSpan Global Solution
05.2014 - 05.2018
  • Installation of MS Office, Office 365, and other Software Application.
  • Data Encoding of employee records or information.
  • Assembling and arrange material and equipment.
  • Explain and verify service orders, drawings, specifications, particular needs, and instructions.
  • Run, pull, stop, and splice copper cables, such as CAT5, CAT6, low voltage cables.
  • Mount telecom equipment, aid in arranging routers, hubs, install support structures, including racks, ladders, and j-hooks, and switches using data provided by all teams within the organization.
  • Install access control systems and surveillance cameras and maintain good relations with clients by listening to and then sorting out their issues or escalating the same to their seniors.
  • Managing Daily Time Recording (David Link Biometrics System).
  • Configuring Routers and WiFi systems (Cisco Routers and other types of routers).
  • Perform diagnostic and repair of personal computer hardware (Desktop & Laptop).
  • Troubleshoot and monitor system and network problems, diagnosing and solving hardware or software faults.
  • Installation of CCTV Security System, installing, maintaining, repairing, and replacing security cameras, computer networks and other equipment used in video surveillance systems.
  • Basic Planning, Organizing and Implementation of network system.
  • Providing technical support to all company staff or employees regarding IT related issues.
  • Managing VoIP Phone Systems (RingCentral, Vonage and ActivePBX) adding and configuring extension numbers and pulling up records if necessary.
  • Installing or setting up VoIP Phones and configuration including conference VoIP Phone system.
  • Organizing, sorting, monitoring and maintenance of servers and server rack including router, switches, patch panels, hubs, and WiFi system.
  • Printer setup, configuration, maintenance, and repair.
  • Created user accounts and assigned permissions.
  • Managing and performing network security, network, and bandwidth monitoring.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Physical movement of PCs, monitors, phones will be required, as will receiving and racking network, server, and voice devices.
  • VPN Configuration
  • Relocating of workstations including office tables, computer chairs, computer parts or components if requires.
  • Inventory management of all IT related equipment or assets.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Walked individuals through basic troubleshooting tasks.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
  • Trained employees on new technologies, increasing competency levels across the organization.
  • Reduced downtime by identifying potential issues and resolving them proactively.

IT Staff

Optis Philippines Inc.
07.2013 - 05.2014
  • Providing technical Support for end user IT related issues.
  • Printer setup, configuration, maintenance, and repair.
  • Inventory management of all IT related equipment or assets.
  • Installation of MS Office, Office 365, and other Software Application.
  • Run, pull, stop, and splice copper cables, such as CAT5, CAT6, low voltage cables.
  • Mount telecom equipment, aid in arranging routers, hubs, install support structures, including racks, ladders, and j-hooks, and switches using data provided by all teams within the organization.
  • Install access control systems and surveillance cameras and maintain good relations with clients by listening to and then sorting out their issues or escalating the same to their seniors.
  • Managing Daily Time Recording (David Link Biometrics System).
  • Configuring Routers and WiFi systems (Cisco Routers and other types of routers).
  • Perform diagnostic and repair of personal computer hardware (Desktop & Laptop).
  • Troubleshoot and monitor system and network problems, diagnosing and solving hardware or software faults.
  • Network and bandwidth monitoring.
  • Installation of CCTV Security System, installing, maintaining, repairing, and replacing security cameras, computer networks and other equipment used in video surveillance systems.
  • Relocating of workstations including office tables, computer chairs, computer parts or components if requires.
  • Physical movement of PCs, monitors, phones will be required, as will receiving and racking network, server, and voice devices.
  • Perform diagnostic and repair of personal computer hardware (Desktop & Laptop).
  • Troubleshoot and monitor system and network problems, diagnosing and solving hardware or software faults.
  • Implemented robust security measures to protect sensitive data from unauthorized access or breaches.
  • Enhanced system performance by optimizing code and implementing efficient algorithms.
  • Provided basic end-user troubleshooting and desktop support.
  • Managed high levels of call flow and responded to technical support needs.
  • Mentored junior team members and provided guidance on best practices for software development.
  • Collaborated with cross-functional teams to design and implement innovative software solutions.
  • Worked closely with product managers to translate business requirements into functional specifications, ensuring a clear understanding of project goals and deliverables.
  • Managed project resources efficiently, effectively allocating time and personnel based on priorities and deadlines.

Education

Bachelor of Science - Information Technology

Lyceum of The Philippines University
General Trias, Cavite, Philippines
01-2012

High School -

St. Therese of The Child Jesus School
San Pedro, Laguna, Philippines
01-2008

Elementary School -

St. Therese of The Child Jesus School
San Pedro, Laguna, Philippines
01-2004

Skills

  • Technical issue resolution
  • Technical documentation
  • Risk assessment expertise
  • Technical troubleshooting
  • Data center maintenance
  • Network issue resolution
  • Hardware diagnostics expertise
  • Network support
  • VPN configuration
  • Empathy and patience

Timeline

Data Center Technician

ZT Systems
07.2023 - Current

Data Center Technician

TEKsystems – Client: ZT Systems
11.2022 - 07.2023

Service Desk Associate

Alorica Philippines
09.2021 - 11.2021

IT Help Desk Technician

PRSC Refrigeration and Airconditioning Services
01.2021 - 03.2022

CCTV Security System Installer - Freelancer

EMQ IT Solutions
09.2019 - 01.2021

IT Specialist

TeamSpan Global Solution
05.2014 - 05.2018

IT Staff

Optis Philippines Inc.
07.2013 - 05.2014

Bachelor of Science - Information Technology

Lyceum of The Philippines University

High School -

St. Therese of The Child Jesus School

Elementary School -

St. Therese of The Child Jesus School

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