Edmund (Chevy) Martinez
New York,NY
Summary
High-energy and well-rounded Bartender/Server committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Collaborative, strong work ethic and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
16
16
years of professional experience
Work History
Server
Jacob's Pickles
New York, NY
07.2023 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Bartender/Server
Entwine
New York, NY
03.2021 - 06.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Server
Le Pain Quotidian
New York, NY
04.2016 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
Barista Shift Manager
Starbucks
New York, NY
08.2008 - 05.2014
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Supported highest standards of conduct and service to support company reputation.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Arranged merchandise and built eye-catching displays to increase sales.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Established and adjusted ordering parameters to manage inventory.
Skills
- Food Delivery
- Sales Techniques
- Food Safety Understanding
- Menu Knowledge
- Relationship Management
- Food Running
- Stocking and Replenishing
- Quality Control
- Guest Engagement
- Dining Customer Service
- Point of Sale (POS) System Operations
- Table Setting Arrangements
- Cash Handling
- Positive and Professional
- High-Volume Dining
- POS Operation
- Beverage Preparation
- Liquor, Wine, and Food Service
Timeline
Server
Jacob's Pickles
07.2023 - 02.2024
Bartender/Server
Entwine
03.2021 - 06.2023
Server
Le Pain Quotidian
04.2016 - 03.2020
Barista Shift Manager
Starbucks
08.2008 - 05.2014
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