Edmundo Ver
Tracy,CA
Summary
Detail-oriented Night Auditor with expertise in front desk operations and guest relations. Committed to enhancing guest experiences through exceptional service and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Night Auditor
Kimpton Alton Hotel Fisherman's Wharf
2700 Jones St, San Francisco, CA 94133
10.1992 - 02.2023
- Managed nightly financial audits, ensuring accuracy of revenue reports and balancing discrepancies.
- Oversaw front desk operations, providing exceptional guest service and resolving issues promptly.
- Implemented process improvements, streamlining reporting methods to increase accuracy and reduce errors.
- Conducted room inventory assessments, verifying availability and assisting in revenue management strategies.
- Collaborated with management to develop strategies for improving guest satisfaction and operational efficiency.
- Monitored cash flow during night shifts, safeguarding hotel assets through diligent oversight practices.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Coordinated end-of-day procedures, ensuring compliance with hotel policies and industry standards.
- Trained new staff on auditing processes and customer service protocols, enhancing team efficiency.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Closing the days transactions turning new day's transactions on the Opera Hotel software system.
Education
Bachelor of Science - Business Administration
Trinity College of Quezon City
Quezon City, Philippines10-1977
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Night Auditor
Kimpton Alton Hotel Fisherman's Wharf
10.1992 - 02.2023
Bachelor of Science - Business Administration
Trinity College of Quezon City