Edna Ashford
Detroit
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Dynamic individual with hands-on experience in Human Resource and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Staff Performance Manager
EmployBridge
2024.04 - 2024.09
- Enhanced employee engagement through tailored training programs and workshops.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
- Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
- Optimized resource allocation by evaluating project needs and matching the right talent with the appropriate tasks.
- Established clear communication channels for employees to voice concerns, promoting a healthier work environment.
Production Manager
DHL Distribution Center
2014.11 - 2024.01
- Properly manage and document all work performed as part of ticket queue management
- Performs other related duties as assigned by responsible manager and/or business unit manager
- Providing key information from customer interactions to management to make business decisions
- Tolerance for repetitive work in a fast-paced, high production work environment
- Participate in activities designed to improve customer satisfaction and business performance
- Maintaining follow-up work lists as assigned by the Supervisor or Manager
- Gather data, troubleshoot, and work to provide resolutions to end users
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings
- Addressed inquiries, resolved customer issues and managed customer relations
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Partnered with internal teams to uncover customer needs and cross-sell opportunities
- Maintained customer privacy and protected company operations by keeping information private and confidential
- Reviewed account and service histories to identify trends and resolve issues.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ06.2013
Skills
Coaching and Mentoring
Customer Focus
Performance Analysis
Data Interpretation
Teamwork and Collaboration
Problem-Solving
Problem-solving abilities
Multitasking
Effective Communication
Active Listening
Relationship Building
Written Communication
Excellent Communication
Time Management
Client Relationship Management
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Staff Performance Manager
EmployBridge
2024.04 - 2024.09
Production Manager
DHL Distribution Center
2014.11 - 2024.01
Bachelor of Science - Human Resources Management
University of Phoenix
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