Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

EDNA ASHFORD

Detroit,MI

Summary

Dynamic Marketing Delivery Manager with proven success at LOWES XDT DC, enhancing customer satisfaction through effective quality control and training initiatives. Skilled in CRM software and employee engagement strategies, I thrive under pressure, driving operational improvements and reducing service wait times to foster a more efficient logistics environment. Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Human Resources Coordinator

DHL Supply Chain
Romulus, MI
11.2020 - 03.2025
  • Conducted exit interviews, providing insights for organizational improvements.
  • Provided administrative support for HR projects and initiatives.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Monitored performance evaluation process, ensuring timely and constructive feedback.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Answered employee questions during entrance and exit interview processes.
  • Initialized background checks for potential new hires.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Updated employee records in HR database system.
  • Supported leadership in strategic planning and workforce analysis efforts.
  • Conducted background checks for potential candidates.

Marketing Delivery Manager / Logistics Coordinator

LOWES XDT DC
Romulus, USA
11.2013 - 09.2020
  • Uphold quality control policies and procedures to increase customer satisfaction
  • Troubleshoot shortages and overages to support quality control efforts
  • Deliver fast, friendly and knowledgeable service for routine questions and service complaints
  • Train new hires on products and services, best practices and protocols to reduce process gaps
  • Improve customer service waits times to mitigate complaints
  • Operate multi-line phone system and online messaging system to communicate with customers

Education

High School Diploma -

Lincoln Park High School
Lincoln Park, MI
06.2007

Bachelor - Human Resources Development

University of Phoenix
Tempe, AZ
09.2013

Bachelor of Science - Psychology

University of Michigan, Dearborn
Dearborn, MI
05-2015

Skills

  • CRM Software
  • Verbal and Written Communication
  • Data Entry
  • Efficient and Detail - Oriented
  • Calm and professional under pressure
  • Management support
  • Staffing and recruiting professional
  • Employee engagement strategies
  • Onboarding and orientation
  • Employee relations oversight
  • Employee training
  • Logistics coordination
  • Database Management
  • Microsoft Exchange
  • Remote Office Availability
  • Microsoft Office
  • Policies and Procedures Adherence
  • Quality control
  • Project management
  • Strategic planning
  • Supply chain performance management

Languages

Bilingual, Full Professional

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Human Resources Coordinator

DHL Supply Chain
11.2020 - 03.2025

Marketing Delivery Manager / Logistics Coordinator

LOWES XDT DC
11.2013 - 09.2020

High School Diploma -

Lincoln Park High School

Bachelor - Human Resources Development

University of Phoenix

Bachelor of Science - Psychology

University of Michigan, Dearborn

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