Edna Ayala-Coria
Anchorage
Summary
Results-driven manager with expertise in team leadership, inventory management, and customer service. Proven ability to mentor staff, optimize schedules, and implement effective marketing strategies that enhance customer engagement and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Shockwave Trampoline park
Anchorage
05.2022 - Current
- Coordinated schedules for team members to optimize coverage during peak hours.
- Implemented marketing strategies to attract new customers and promote events.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Skills
- Team coordination
- Staff training
- Conflict resolution
- Marketing strategy
- Performance management
- Customer relationship management
- Inventory management
Certification
- Peer support specialist
- Certified flagger
- HIPPA Certificate
- Conflict resolution
References
References available upon request.
Timeline
Manager
Shockwave Trampoline park
05.2022 - Current
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