Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Edna Barfield

Moss Point,Mississippi

Summary

Committed and hardworking Customer Service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

10
10
years of professional experience

Work History

Cashier

Raceway Gas Station
08.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Complete store purchases from multiple vendors, check orders when they come in, and pay vendors.
  • Stock and organized merchandise in front lanes.

Personal Care Assistant

Individual Clients
07.2015 - 12.2017
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

Customer Service Representative

Lockard Williams Insurance Services
02.2010 - 11.2013
  • Confirmed medical, dental, and vision plans for patients and physicians.
  • Assisted patients with billing issues and making sure their plan was updated for their needs.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Customer Service Representative

Cingular Wireless
03.2002 - 09.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants when choosing the best cellular products and plans that's best for their needs.
  • Corrected billing issues and made the correct changes, making sure the customer was aware of any changes and new billing procedures.
  • During my employment, I was promoted to Team Leader, where I assisted up to 16 team members with any additional training and experience.

Education

GED -

East Central High School
Hurley, MS
02.2002

Skills

  • Customer Relations
  • Work Task Prioritization
  • Customer Assistance
  • Guest Satisfaction
  • Adaptable and Flexible
  • Account Invoicing
  • Inventory Stocking
  • Billing and Payment Processing
  • Verifying Eligibility
  • Professional Telephone Etiquette

Timeline

Cashier

Raceway Gas Station
08.2022 - Current

Personal Care Assistant

Individual Clients
07.2015 - 12.2017

Customer Service Representative

Lockard Williams Insurance Services
02.2010 - 11.2013

Customer Service Representative

Cingular Wireless
03.2002 - 09.2005

GED -

East Central High School

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Edna Barfield