EDNA BELL
PHILADELPHIA,PA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk/Receptionist Scheduler
Temple University Hospital
05.2007 - Current
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in/registration process
- Collected payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect patient information.
- Sorted and delivered mail and packages upon arrival to correct staff members
- Routed incoming messages to relevant personnel
- Employed throughout the Hospital various Departments
- General Surgery 02 years
- Neurosurgery 02 years
- Cardiology 08 years
- Orthopedics 06 years
Education
Medical Billing Training Program, Medical Office Procedures, Medical Terminology, ICD9/CPT Coding, Medical Billing Process -
Independence and Beyond/PBSI
06.2005
Medical Secretary Training Program, Medical Billing, Medical Terminology -
Beta Training Services
06.1997
Skills
Supply Ordering
- Customer Service
- Mail Distribution
- Office Organization
- Clerical Support
- Cash Handling
- File Organization
- Mail Sorting
- Call Routing
- Oral and Writing Communication
- Filing
- Scheduling Appointments
- Multi-Line Telephone Systems
- Telephone Etiquette
- Confidentiality Handling
- Multitasking Abilities
Certification
- Completion of IDX Training Course, 05/12/2005
- Completion of IDX Training Course, 07/22/2010
- Customer Service & Telephone Etiquette Training Program, 06/12/2012
- GE Centricity Training Course (Registration I & II), 07/20/2012
- GE Centricity Training Course (Front Desk), 07/20/2012
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Front Desk/Receptionist Scheduler
Temple University Hospital
05.2007 - Current
Medical Billing Training Program, Medical Office Procedures, Medical Terminology, ICD9/CPT Coding, Medical Billing Process -
Independence and Beyond/PBSI
Medical Secretary Training Program, Medical Billing, Medical Terminology -
Beta Training Services
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