Summary
Overview
Work History
Education
Skills
Work Availability
EDNA G. BLOCHER

EDNA G. BLOCHER

Customer Service/ Support - Admin Assist
Port St. Lucie,FL
Age is but a number. Experience is a culmination of knowledge and the desire to never stop learning.
Edna Blocher

Summary

Very detail oriented, I take pride in my work ethic and I give 100% to anything I do. Responsible, well-organized, loyal and discreet professional who can work with little to no supervision.

Professional and knowledgeable offering several years of experience in both customer support and service, as well as administrative support. I am passionate about helping others, and I take great pride in doing my job above and beyond what is expected of me. Highly efficient problem-solving, and communication skills. Proven track record of maintaining efficient record keeping and customer satisfaction.

Seeking a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience
8
8

Customer Service and Support

Work History

Insurance Agent

Aflac
Port St. Lucie, FL
04.2020 - 12.2020
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Teleperformance USA
Port St. lucie, FL
09.2013 - 04.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Administrative Assistant

Attorneys in S. florida
West Palm Beach, FL
2004 - 2008
  • As the sole employee, I was responsible for all the day to day operations for the office. I managed calls, did client intake records, set appointments, communicated with doctors, court clerks, clients, and service providers. I also made travel arrangements and co-ordinated virtual meetings.
  • Received client payments and recorded receipts for services Dispersed payments to doctors, clients and attorney.
  • Managed office supplies, vendors, organization and upkeep.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.

911 Dispatcher/ Supervisor

Wayne County 911
Lyons, NY
01.1994 - 01.2004
  • Dispatched emergency services for police, fire and emergency ambulance services to public callers Obtained caller location and determined type of response needed.
  • Recorded details of calls, dispatches and messages.  Entered, updated, retrieved information from teletype networks and computerized data systems.  Relayed information and messages to and from emergency sites to agencies requiring notification. Supervised third shift employees and resolved complaints from officers, administration and the public.
  • After 4 years, was promoted to a supervisory positions overseeing the 3rd shift.
  • Developed and implemented a training program for new hires. Also incorporated an on-going training system for all dispatchers.
  • Served as a liaison between dispatchers and management.

Education

High School Diploma -

Monroe Area High School, Rochester, NY
1977
  • Coursework in Advanced Curriculum

Skills

  • Data Entry
  • Customer and Client Relations
  • Customer service-oriented
  • Professional phone etiquette
  • Critical thinking
  • Problem solver
  • Document Management
  • Proficient in dealing with the public
  • Great Verbal and Written Communication Skills
  • Medical Terminology
  • Anatomy and Physiology
  • Basic Office Equipment
  • Self Motivated and a Team Player
  • Flexible schedule
  • Time management
  • Back Office Operations
  • PC Proficiency
  • Microsoft Office
  • Schedule Management
  • Self Starter
  • Administrative Support
  • Proofreading
  • Grammar
  • Life Insurance
  • Customer Follow-Up
  • Medicare Compliance
  • Quality Assurance Requirements
  • Customer Service and Assistance
  • Creative Solutions
  • Clerical Support
  • Call Center Customer Service
  • Data Entry Documentation
  • Business Writing
  • Cash Deposit Preparation
  • Records Preparation
  • Correspondence Writing
  • Typing Proficiency
  • OSHA Compliance
  • Customer Relations
  • Phone Call Answering
  • Calendar Management
  • Office Equipment Maintenance
  • Time Management
  • Critical Thinking
  • Office Management
  • Recordkeeping
  • Filing
  • Prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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EDNA G. BLOCHERCustomer Service/ Support - Admin Assist