Edna Bugarin
Baytown,Tx
Summary
Bilingual professional with 6+ years of experience in administrative support, patient care coordination, medical billing, and inside sales. Expertise in insurance verification, scheduling, and customer service within healthcare and corporate sectors. Recognized for adaptability and dedication to providing exceptional service to patients and clients.
Overview
8
8
years of professional experience
Work History
Patient Treatment and Billing Coordinator
Rainforest Dental
09.2024 - 06.2025
- Collaborated with insurance companies regarding preauthorization requirements for specific treatments or procedures.
- Developed strong relationships with patients by providing excellent customer service support.
- Performed administrative duties such as data entry, filing, faxing, photocopying and scanning documents.
- Ensured that all medical documents were properly filed and updated accordingly.
- Provided education to patients about their treatment plan, medications and follow-up care instructions.
Inside Sales Representative
Northern Safety & Industrial
10.2022 - 01.2024
- Responsible for quoting safety items based on customer needs and requests via email, phone call and in person visits.
- Follow up on order tracking and customer satisfaction and ensure that all items have been delivered to the correct department at oil refineries and service centers.
- Maintained detailed records of all sales activities, including calls, meetings, and follow-ups.
- Worked closely with outside sales representatives to coordinate efforts and share information on prospecting activities.
Patient Services Coordinator
Houston Pediatric Dentistry
03.2021 - 09.2022
- Welcomed patients upon arrival and communicated arrivals to team to manage expectations.
- Assisted new patients with comprehension and completion of necessary paperwork.
- Initiated outbound requests for medical records and booking specialty appointments.
- Coordinated referrals to specialists and other healthcare providers efficiently.
- Obtained authorizations from insurance companies for specific procedures or tests.
- Followed up with patients post-surgery to address any questions or concerns.
Front Desk Receptionist /RDA
Bayshore Dental
08.2020 - 03.2021
- Ensured reception area remained clean, organized, and presentable throughout day.
- Documented patient information with Dentrix charting system.
- Assisted with administrative tasks such as photocopying, scanning, and filing documents.
- Collected payments for services and updated accounts to reflect new balances.
- Set up rooms for every patient procedure and sterilized used instruments.
- Assist doctor and hygienist for all procedures including cleanings, fillings, crowns, dentures, root canals, etc.
Inside Sales Representative
Teadit North America
02.2019 - 07.2020
- Responsible for processing quotes and orders, following up with tracking information and updates on shipped out orders.
- Collaborated with sales, engineering, and production teams to gather necessary information for accurate quoting.
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure.
- Conducted post-sale follow-up calls or emails to ensure customer satisfaction and gather valuable feedback.
- Served as point of contact between clients and internal departments during quotation process.
Office Manager
Freeway Insurance
01.2017 - 02.2019
- Administered customer claims maintaining a high level of customer satisfaction.
- Reviewed insurance policies for accuracy, completeness, and compliance with state and federal regulations.
- Quoted individuals and calculated monthly prices according to driving record, credit score, and other creditable discounts.
- Sold policies, took payments, did endorsements on active policies.
- Supervised, encouraged and helped employees to ensure we met office daily and monthly goals and expectations.
Education
RDA -
The University of Texas At San Antonio
01-2020
Diploma -
Deer Park High School - South Campus
01-2017
Skills
- Bilingual (Spanish)
- Customer Service
- Detail Oriented
- Administrative Support
- Scheduling
- Data Entry
- Telephone Etiquette
- Microsoft Office (all)
- Friendly, Positive Attitude
- Insurance Verification
References
- Amy Degroat, (281) 923 - 4960, Previous employer
- Alejandra Arreguin, (832) 567-1562, Volunteer services
- Celavi Longoria, (832) 668-7212, School Counselor
Timeline
Patient Treatment and Billing Coordinator
Rainforest Dental
09.2024 - 06.2025
Inside Sales Representative
Northern Safety & Industrial
10.2022 - 01.2024
Patient Services Coordinator
Houston Pediatric Dentistry
03.2021 - 09.2022
Front Desk Receptionist /RDA
Bayshore Dental
08.2020 - 03.2021
Inside Sales Representative
Teadit North America
02.2019 - 07.2020
Office Manager
Freeway Insurance
01.2017 - 02.2019
RDA -
The University of Texas At San Antonio
Diploma -
Deer Park High School - South Campus
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