Edna Chan Esparza
Denver,CO
Summary
Driven and adaptable professional with a proven track record of enhancing customer satisfaction and team efficiency. At JCPenney, spearheaded inventory management improvements and fostered stakeholder relationships, significantly boosting operational success. Exhibits strong organizational skills and a rapid learning ability, thriving in fast-paced environments. Demonstrates exceptional teamwork and a readiness to embrace new challenges.
Overview
14
14
years of professional experience
Work History
Landscape Worker
Bright Mountain Landscape
Golden, CO
03.2010 - 08.2024
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Para
Westlake Middle School
Broomfield, CO
01.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Associate
Housekeeping
Golden, CO
08.2021 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Sales Associate
Kohl’s
Golden, CO
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Retail Sales Associate
Us Polo
Lakewood, CO
01.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
TJ Max
Denver, CO
09.2017 - 05.2018
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Associate
JCPenney
Englewood, CO
08.2017 - 03.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Sheridan High School
Englewood, COSkills
- team work
- willing to take chances
- organized
- learns fast
Languages
Spanish
Native or Bilingual
Timeline
Para
Westlake Middle School
01.2024 - 05.2024
Sales Associate
Kohl’s
10.2021 - 01.2022
Associate
Housekeeping
08.2021 - 05.2024
Retail Sales Associate
Us Polo
01.2019 - 03.2020
Retail Sales Associate
TJ Max
09.2017 - 05.2018
Associate
JCPenney
08.2017 - 03.2018
Landscape Worker
Bright Mountain Landscape
03.2010 - 08.2024
High School Diploma -
Sheridan High School