Edna Escalera Quinones
Bradenton,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Housekeeping Room Attendant/Housekeeping Trainer
The Service Companies
09.2018 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Made recommendations for improvements in processes or procedures based on personal observations and feedback from guests.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Secretary
Liberty Tax Service
12.2015 - 02.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Created and updated records and files to maintain document compliance.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed filing system, entered data and completed other clerical tasks.
Teacher
SANDMAN PRECHOOL ACADEMY
07.2013 - 09.2014
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs
- Teach classes or courses, or provide direct care to children
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Establish and enforce rules for behavior, and procedures for maintaining order
- Read books to entire classes or to small groups
- Observe and evaluate children's performance, behavior, social development, and physical health
- Serve meals and snacks in accordance with nutritional guidelines
- Teach proper eating habits and personal hygiene
- Prepare materials and classrooms for class activities
- Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
- Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety
- Demonstrate activities to children
- Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills
- Prepare reports on students and activities as required by administration
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
Cashier
MCDONALDS
12.2012 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
SAN JUAN CHRISTIAN ACADEMY
CAROLINA, PUERTO RICO06.2012
Skills
Customer service-focused
Time Management
Multitasking and Prioritizing
Problem-solving abilities
Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off4-day work weekFlexible work hoursWork from home optionTimeline
Housekeeping Room Attendant/Housekeeping Trainer
The Service Companies
09.2018 - Current
Secretary
Liberty Tax Service
12.2015 - 02.2016
Teacher
SANDMAN PRECHOOL ACADEMY
07.2013 - 09.2014
Cashier
MCDONALDS
12.2012 - 07.2013
High School Diploma -
SAN JUAN CHRISTIAN ACADEMY
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