Edna Figueroa
Vero Beach,FL
Summary
Offering reliable and organized approach to office support, with willingness to learn and develop in professional environment. Brings understanding of basic office protocols and key software applications such as Microsoft Office and G Suite. Ready to use and develop organizational and administrative skills in Office Position role. Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
19
19
years of professional experience
Work History
Office Assistant
St Helen Outreach Center
05.2022 - 08.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Customer Service Representative
Results Company
03.2022 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Admin Assistant/ Personal Assistant
Designer Touch Flooring
Vero Beach, FL
01.2021 - 02.2021
- Customer service, data entry, and filing.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Managed daily office operations and supported office supplies inventory, ensuring efficient workplace functionality.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Laundry, organize the spare room, communicate with the
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Paraprofessional
Omni Financial Svc
Vero Beach, FL
07.2018 - 08.2018
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Enforced rules and instructions to maintain discipline.
- Utilized computers and electronic marking devices to verify personal accounts, accurately computing and recording results.
- Inbound and Outbound customer service to clients and IRS
Office Clerks, General
Farmers Home Furniture
Columbus, GA
11.2005 - 02.2006
- Reception, bookkeeping, filing, customer service, and sales.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Imaging Clerk
Lehigh Valley Hospital-Muhlenberg
Bethlehem, PA
05.2003 - 04.2004
- Provided excellent customer service when interacting with internal clients regarding their image request needs or concerns.
- Facilitated seamless collaboration between departments by promptly addressing requests for digitized files or archived materials.
- Reduced document retrieval time by efficiently indexing and categorizing scanned images.
- Supported company-wide information management goals through diligent organization of physical and digital archives.
Education
Certificate - Employment Training
STEP
Vero Beach, FL04.2025
GED -
Worcester Adult Learning Center
Worcester, MA11.1998
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Resourceful
- Dedicated team player
- Verbal communication
- Prioritizing work
- Excel spreadsheets
- Strong problem solver
Timeline
Office Assistant
St Helen Outreach Center
05.2022 - 08.2022
Customer Service Representative
Results Company
03.2022 - 04.2022
Admin Assistant/ Personal Assistant
Designer Touch Flooring
01.2021 - 02.2021
Paraprofessional
Omni Financial Svc
07.2018 - 08.2018
Office Clerks, General
Farmers Home Furniture
11.2005 - 02.2006
Imaging Clerk
Lehigh Valley Hospital-Muhlenberg
05.2003 - 04.2004
Certificate - Employment Training
STEP
GED -
Worcester Adult Learning Center
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