Edna Gladson
Aurora,NC
Summary
Adept at office management and customer service, I significantly enhanced team productivity and streamlined operations at Gladson's Logging, LLC. My expertise in document management and organizational skills led to improved operational efficiency and confidentiality integrity. Leveraging negotiation and conflict resolution, I fostered a harmonious workplace, demonstrating a commitment to excellence and proactive problem-solving.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Office Manager
Gladson's Logging,LLC
11.2014 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Office Manager
FAAMs Transport, INC
02.2015 - 06.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Certified Medical Assistant
Coastal Carolina Health Care
06.2012 - 12.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
Carolina Arthritis Center
03.2009 - 06.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Education
Associate Degree Education - Associates in Education
Craven Community College
New Bern, NC06-2010
Medical & Dental Assistant Diploma - Medical And Dental
Ashworth College
Norcross, GA03-2005
High School Diploma - General
New Bern High School
New Bern, NC06-1990
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Bookkeeping
- Document management
- Scheduling coordination
- Human resources
- Staff training
- Documentation and reporting
- Negotiation and conflict resolution
Timeline
Office Manager
FAAMs Transport, INC
02.2015 - 06.2022
Office Manager
Gladson's Logging,LLC
11.2014 - 12.2024
Certified Medical Assistant
Coastal Carolina Health Care
06.2012 - 12.2014
Medical Assistant
Carolina Arthritis Center
03.2009 - 06.2012
Associate Degree Education - Associates in Education
Craven Community College
Medical & Dental Assistant Diploma - Medical And Dental
Ashworth College
High School Diploma - General
New Bern High School
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