Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edna Hurtado

Los Fresnos,TX

Summary

CONTACT Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Flight Attendant

iAero Airways
Greensboro, NC
11.2023 - 12.2023
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Prepared for takeoff and landing sitting in correct brace position on jumpseat.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Followed safety, passenger and supply pre-flight checklists.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.

Hardlines Team Member

Walmart
Brownsville, TX
01.2022 - 07.2023
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Asset Protection Specialist

Walmart
Brownsville, TX
12.2020 - 01.2022
  • Trained establishment personnel in loss prevention activities.
  • Identified and reported merchandise and stock shortages.
  • Apprehended shoplifters in accordance with guidelines.
  • Reduced property and financial losses.
  • Identified and reported safety concerns to maintain safe shopping and working environment
  • Maintained documentation and reports on security-related incidents and investigations.

Cart Associate

Walmart
Brownsville, TX
07.2020 - 12.2020
  • Organized carts in bay after returning from parking lot.
  • Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
  • Retrieved carts from docking areas in retail parking lots.
  • Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.
  • Collected shopping carts and baskets from inside and outside store.

Assistant Manager/Cashier

Cindy's Tortilla Factory
Brownsville
06.2001 - 06.2020
  • Received oral instructions to determine work assignments and material and equipment needs
  • Carried needed tools and supplies from storage and trucks and returned them after use
  • Stacked cargo in locations, such as transit sheds and in held of ships as directed, using pallets and cargo boards.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.

Customer Service Representative

Dishnetwork
Harlingen, TX
08.2009 - 04.2010
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Documented conversations with customers to track requests, problems and solutions
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Maintained calm, friendly demeanor with upset customers to de- escalate stressful situations.

Cashier

Target
Brownsville, TX
04.2007 - 07.2009
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Delegated daily tasks to team members to optimize team productivity
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

Licensed Massage Therapist -

South Texas Vo-Tech
Brownsville, TX
12.2010

High School Diploma -

Homer Hanna High School
Brownsville, TX
05.2001

Some College (No Degree) -

UTRGV
Brownsville, TX

Skills

  • Physical Strength and Stamina
  • Safety Monitoring
  • Positive Attitude
  • Punctual and Dependable
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Sanitation Procedures
  • Problem-Solving
  • Cart Collection and Return
  • Inventory and Stocking
  • Active Listening
  • Effective Multitasking
  • Customer Service
  • Self-Directed and Motivated
  • Decision Making
  • Problem Solving
  • Flexible Schedule
  • Cash Register Operation
  • Attention to Detail
  • Pallet Jack Operation
  • Willing to Learn
  • Cash Handling
  • Inventory Stocking
  • Customer Transactions
  • Payment Processing
  • Ability to Lift 40 pounds
  • FAA Regulations
  • Emergency Response
  • First Aid
  • Flight Safety
  • Adult AED and CPR

Languages

English
Professional
Spanish
Professional

Timeline

Flight Attendant

iAero Airways
11.2023 - 12.2023

Hardlines Team Member

Walmart
01.2022 - 07.2023

Asset Protection Specialist

Walmart
12.2020 - 01.2022

Cart Associate

Walmart
07.2020 - 12.2020

Customer Service Representative

Dishnetwork
08.2009 - 04.2010

Cashier

Target
04.2007 - 07.2009

Assistant Manager/Cashier

Cindy's Tortilla Factory
06.2001 - 06.2020

Licensed Massage Therapist -

South Texas Vo-Tech

High School Diploma -

Homer Hanna High School

Some College (No Degree) -

UTRGV

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Edna Hurtado