Edna Kinyanjui

Patient Relations: Cultivated strong patient relationships through exceptional customer service, addressing inquiries, resolving conflict, and facilitating effective communication to ensure a comfortable and welcoming experience.

Financial Administration: Successfully handled billing and insurance claims, minimizing errors and discrepancies, while collaborating with billing specialists to guarantee accurate financial records and timely reimbursement.

Operational Excellence: Streamlined daily office operations, ensuring smooth patient flow, efficient appointment scheduling, and timely follow-ups, resulting in enhanced patient satisfaction and optimized resource utilization.

Event Execution: Delivered exceptional service during high-energy events, including parties and corporate functions, ensuring seamless setup, efficient food and beverage service, and prompt cleanup to create memorable experiences for guests.

Adaptability: Thrived in dynamic and unpredictable event environments, adjusting to changing priorities, guest needs, and event schedules while maintaining a positive and composed demeanor.

Upselling: Proactively identified opportunities to upsell menu items and promotional offerings to guests, increasing revenue and enhancing the overall dining experience.

Shift Coordination: Oversaw the smooth transition between shifts, effectively communicating important information to incoming staff, setting up workstations, and ensuring a seamless handover of responsibilities.

Inventory Control: Assisted in managing inventory levels of food, beverages, and supplies, placing orders as needed to avoid shortages and waste, contributing to efficient operations and cost control.

Continuous Improvement: Collaborated with management to identify areas for operational enhancement, offering insights and suggestions to enhance service quality, efficiency, and overall guest satisfaction.