Edna Knoblich

Work History

Food & Beverage Manager

Courtyard by Marriott

Kodak, TN

02.2025 - Current

Manage food and beverage inventory, ensuring optimal stock levels.
Lead a team of six, fostering a collaborative work environment.
Assist in cooking, bartending, and serving to maintain service quality.
Coordinate banquet setups, achieving flawless event execution.
Enhance guest satisfaction through attentive service and upselling.
Fostered a positive team environment, enhancing morale and collaboration among staff, which contributed to a welcoming atmosphere for guests.
Streamlined inventory management processes, ensuring timely orders and reducing waste, leading to improved cost efficiency.
Analyzed guest feedback and sales data to refine menu offerings, resulting in noticeable gains in customer satisfaction and repeat business.
Implemented training programs for staff on up-selling techniques, significantly boosting revenue and enhancing the dining experience.
Coordinated flawless banquet setups, ensuring meticulous attention to detail that consistently exceeded client expectations.
Led a team to optimize service workflows, resulting in marked gains in efficiency and an enhanced dining experience for guests.
Analyzed sales trends and guest feedback to adjust menu offerings, leading to noticeable improvements in customer satisfaction and increased repeat visits.
Orchestrated staff training sessions focused on upselling techniques, substantially boosting revenue while improving overall service quality.
Fostered a strong team environment, enhancing morale and collaboration, which contributed to a welcoming atmosphere for both staff and guests.
Streamlined inventory management, ensuring timely orders and reducing waste, which improved cost efficiency and enhanced service quality.
Implemented staff training programs on upselling techniques, leading to substantial growth in revenue and an elevated dining experience.
Analyzed guest feedback and sales data to refine menu offerings, resulting in noticeable gains in customer satisfaction and increased repeat business.
Fostered a positive team environment, enhancing collaboration and morale among staff, which contributed to an inviting atmosphere for guests.
Implemented a comprehensive inventory management system, reducing waste and ensuring optimal stock levels for enhanced cost efficiency.
Led a diverse team to streamline service workflows, significantly improving efficiency and guest satisfaction through effective communication.
Coordinated banquet setups with meticulous attention to detail, consistently exceeding client expectations and ensuring flawless event execution.
Streamlined inventory management, reducing waste and ensuring timely orders, which led to improved cost efficiency and service quality.
Led a team of six, optimizing service workflows to enhance dining experiences, resulting in marked gains in efficiency and guest satisfaction.

Guest Service Agent

Compass by Margaritaville

Pigeon Forge, TN

11.2024 - Current

Guest Reception Agent

Bluegreen Vacations-Gatlinburg

Gatlinburg, TN

07.2023 - 11.2024

Manage reservations and room assignments, ensuring seamless guest experiences.
Collaborate with teams for timely room readiness and guest satisfaction.
Handle guest complaints professionally, ensuring high satisfaction levels.
Streamline check-in processes, reducing wait times and boosting satisfaction.
Analyze guest feedback to enhance service delivery and operational efficiency.
Coordinated with housekeeping and maintenance teams to ensure prompt room readiness, addressing guest requests efficiently.
Utilized effective selling techniques to promote hotel services, resulting in increased service uptake and guest satisfaction.
Streamlined check-in processes, significantly reducing wait times and enhancing overall guest satisfaction.
Coordinated with housekeeping and maintenance teams to ensure timely room readiness, effectively addressing guest requests.
Fostered a welcoming atmosphere by handling guest complaints professionally, ensuring high satisfaction levels.

Front Desk Agent

Music Road Hotel

Sevierville, TN

05.2022 - 08.2023

Welcome guests, ensuring smooth check-in and fostering loyalty.
Manage guest assignments, improving satisfaction and reducing wait times.
Resolve guest inquiries, promoting teamwork and high service standards.
Verify guest qualifications, streamlining processes and reducing errors.
Fostered a positive work environment by collaborating with team members, ensuring a seamless guest experience through effective communication.
Monitored guest feedback metrics to identify areas for improvement, driving initiatives that enhanced service quality and guest retention.
Cultivated a warm and welcoming atmosphere, positively impacting guest perceptions and encouraging repeat visits.
Coordinated with housekeeping and maintenance teams to ensure timely room readiness, significantly boosting guest satisfaction rates.
Fostered a welcoming environment by actively engaging with guests and addressing their needs, contributing to a positive and memorable stay.
Coordinated closely with housekeeping and maintenance to ensure prompt room readiness, boosting guest satisfaction levels.

Guest Services Representative

The Resort

10.2021 - 07.2022

Inventory Clerk

Wyndham Resorts

01.2015 - 12.2020

Managed inventory control, ensuring accurate stock levels and timely orders.
Trained staff, boosting efficiency and accuracy in inventory procedures.
Streamlined receiving, reducing errors and improving order accuracy.
Implemented tracking systems, achieving measurable inventory accuracy.
Facilitated cross-department collaboration to optimize inventory management.
Partnered with cross-functional teams to refine inventory management strategies, resulting in optimized stock levels.
Fostered a culture of continuous learning by mentoring new employees on inventory procedures, boosting team confidence.
Enhanced inventory tracking processes, leading to improved order accuracy and reduced discrepancies in stock levels.
Coordinated with suppliers to streamline order processes, strengthening relationships and ensuring timely stock replenishment.
Maintained comprehensive inventory records, ensuring compliance with company standards and significantly reducing audit discrepancies.

Front Desk/Guest Services

Wyndham Resorts

01.2006 - 12.2020

Greeted and registered guests, ensuring a seamless check-in process.
Resolved guest complaints efficiently, enhancing overall satisfaction.
Managed cash transactions with accuracy, maintaining financial integrity.
Adhered to resort safety standards, ensuring a secure environment.
Met guest needs promptly, contributing to positive guest experiences.
Provided exceptional guest service by actively listening to needs, creating a welcoming atmosphere that enhanced overall guest satisfaction.
Resolved guest complaints through effective communication, leading to noticeable improvements in guest feedback ratings.
Managed cash handling processes with precision, ensuring financial accuracy and compliance with resort standards.
Coordinated with housekeeping and maintenance teams to address guest requests promptly, improving service delivery and guest experiences.
Executed guest registration efficiently, maintaining meticulous records that streamlined check-in processes and reduced wait times.
Fostered a welcoming environment by actively engaging with guests, enhancing their overall experience and satisfaction.

Food and Beverage Supervisor

Park Vista Hotel

01.1999 - 12.2006

Supervised daily operations, elevating service efficiency and guest satisfaction.
Maintained compliance with health and safety regulations, ensuring a safe dining environment and protecting guest wellbeing.
Streamlined inventory management processes, leading to noticeable reductions in waste and improved cost efficiency.
Fostered a team-oriented environment, enhancing communication and cooperation which resulted in improved service delivery.

Summary

Overview

Work History

Food & Beverage Manager

Guest Service Agent

Guest Reception Agent

Front Desk Agent

Guest Services Representative

Inventory Clerk

Front Desk/Guest Services

Food and Beverage Supervisor

Education

HIGH SCHOOL DIPLOMA -

Skills

Timeline

Similar Profiles

Jenina DayaoJenina Dayao

James F. BrockingtonJames F. Brockington

Imani LewisImani Lewis

Josh S. GlendinningJosh S. Glendinning

Shawn CastroShawn Castro