Summary
Overview
Work History
Education
Skills
Timeline
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Edna Lopez

Phoenix,AZ

Summary

Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs and coordinate daily basic care needs.Highly motivated team player with excellent written and verbal communication skills, attention to detail, and passion for process improvement efforts.

Overview

6
6
years of professional experience

Work History

Surgery Scheduler/Patient Coordinator

Peak Surgery Center
10.2022 - Current
  • Educated patients about surgeries and provided treatment plan documentation.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Checked patients in and out and collected payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
  • Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Improved customer satisfaction by providing timely updates on the status of their authorization requests.
  • Expedited approval process by developing strong relationships with insurance companies and key stakeholders.
  • Maintained accurate records of all authorization requests, ensuring timely follow-up and resolution.
  • Managed high-volume caseloads, prioritizing urgent requests to ensure prompt service delivery.
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Reviewed authorizations from payer to determine approved or denied items.

Front Desk/Procedure Scheduler

Valley Pain Consultants
10.2018 - 09.2022
  • Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
  • Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
  • Assisted in improving overall patient satisfaction through timely and accurate schedule management.
  • Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
  • Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
  • Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.

Education

High School Diploma -

Central High School
Phoenix, AZ

Skills

  • Athena experience
  • Eclinical Works experience
  • HIPAA Compliance
  • Fluent English and Spanish
  • Excellent communication
  • Patient coordination
  • Insurance Verification
  • Data entry proficiency
  • Appointment Setting
  • Calendar Management
  • Conflict resolution
  • Scheduling expertise
  • Patient confidentiality
  • Appointment Coordination
  • Patient Relations
  • File preparation
  • Database Maintenance
  • Authorization coordination
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Multitasking
  • Adaptable and Flexible
  • Reliability

Timeline

Surgery Scheduler/Patient Coordinator

Peak Surgery Center
10.2022 - Current

Front Desk/Procedure Scheduler

Valley Pain Consultants
10.2018 - 09.2022

High School Diploma -

Central High School

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Edna Lopez