Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edna Lopez

Middleburg,FL

Summary

Dynamic General Manager / Supervisor, excelling in operational efficiency and profitability enhancement. Skilled in strong customer service and team development, I consistently drive sales growth while ensuring compliance with food safety standards. My goal-oriented approach fosters a high-performing environment that prioritizes guest satisfaction and operational excellence.

Overview

33
33
years of professional experience

Work History

General Manager

Chipotle
Jacksonville, FL
04.2023 - Current
  • Managing daily operations, including procedures, inventory control, and maintaining a clean and organized restaurant .
  • Hiring, training, and managing staff to ensure efficient and effective operations.
  • Ensuring Food Safety and quality standards are maintained and managing food cost.
  • Addressing customer concerns, ensuring a positive dinning experience, and high standards of customer service.
  • Contributing to the financial success of the restaurant, including sales targets, cost control, and profit goal.
  • Ensuring compliance with all relevant food safety regulations and operational standards.

General Manager

McDonald's
Callahan, FL
01.2018 - 05.2020
  • Overseeing profit and loss, managing inventory, scheduling labor and reviewing financials.
  • Hiring, onboarding, training, developing team members, including Department Managers.
  • Ensuring the restaurant meets customer standards of quality, service, and cleanliness.
  • Managing daily operations, including front of the house, back of the house areas, and addressing guest concerns.
  • Setting and achieving food safety measures Mcdonald's standards.
  • Working with leaders to set restaurant goals and creating plans to achieve them.
  • Conducting performance appraisals and providing coaching and direction.

General Manager/Area Supervisor

McDonal's
Syracuse, NY
08.1992 - 07.2012
  • Recruiting, hiring, onboarding, training, coaching, and motivating managers and employees.
  • Overseeing all aspects of the restaurant operations, including food production, guest experience, profitability, and ensure food safety standards.
  • Managing budgets, P&L statements, inventory, and food costs.
  • Ensuring that restaurants meet McDonald's standards for quality, service, and cleanliness.
  • Building and growing teams, setting goals, and driving operational results.
  • Ensuring compliance with all company policies and brand standards.

Education

High School Diploma -

Miguel Melendez Munoz
Cayey, P.R.
05-1988

Skills

  • Strong Customer Service
  • Highly Organize
  • Goal Oriented
  • Business Driven
  • Operational Efficiency
  • Profitability Enhancement

Languages

English
Professional
Spanish
Professional

Timeline

General Manager

Chipotle
04.2023 - Current

General Manager

McDonald's
01.2018 - 05.2020

General Manager/Area Supervisor

McDonal's
08.1992 - 07.2012

High School Diploma -

Miguel Melendez Munoz

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