Summary
Overview
Work History
Education
Skills
Timeline
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Edna Lugo

Summary

Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

7
7
years of professional experience

Work History

Food & Beverage Manager

Tortilla Rica
01.2021 - 12.2023
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Bar Manager/Head Bartender

3 Sisters Speakeasy
02.2019 - 12.2020
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Developed and implemented bartender training programs, policies and procedures.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Managed bar staff, trained staff and new hires to improve customer retention, and implemented disciplinary procedures when necessary.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Implemented strategies designed to increase revenue through upselling techniques.

BARTENDER

Shooters Bar
11.2016 - 02.2019
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Performed opening and closing duties including restocking supplies.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Education

Food Handlers Certification -

07.2022

Mixology Certification / Academy of Professional Bartending School -

03.2019

Bachelor’s Degree Marketing -

Metropolitan College of New York
New York, NY
01-2014

MBA - Business Management

Metropolitan College of New York
New York, NY

Skills

  • Food and beverage management
  • Restaurant and banquet operations
  • Budgeting and accounting
  • Staff supervision and development
  • Beverage selection and menu knowledge
  • Health and safety regulations
  • Bartending skills
  • Customer service
  • Cash handling
  • Inventory management
  • Cocktail preparation
  • Upselling
  • POS system operation
  • Bar equipment maintenance
  • Stock maintenance
  • Front of House Management

Timeline

Food & Beverage Manager

Tortilla Rica
01.2021 - 12.2023

Bar Manager/Head Bartender

3 Sisters Speakeasy
02.2019 - 12.2020

BARTENDER

Shooters Bar
11.2016 - 02.2019

Food Handlers Certification -

Mixology Certification / Academy of Professional Bartending School -

Bachelor’s Degree Marketing -

Metropolitan College of New York

MBA - Business Management

Metropolitan College of New York

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Edna Lugo