Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edna Martin

BAILEY,Mississippi

Summary

Dedicated Front Desk Medical Receptionist with expertise in electronic health records, appointment scheduling, and HIPAA compliance. Committed to enhancing patient experience and maintaining accurate records.

Overview

45
45
years of professional experience

Work History

Front Desk Medical Receptionist

Psychology Associates
Meridian, Mississippi
06.2022 - Current
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and coordinated with medical staff for patient flow.
  • Processed patient registrations and maintained accurate electronic health records.
  • Answered phone calls promptly, providing information and resolving inquiries.
  • Managed billing inquiries and collected payments from patients effectively.
  • Ensured compliance with health privacy regulations in all patient interactions.
  • Assisted in maintaining a clean and organized reception area for patients.
  • Collaborated with team members to enhance patient service and experience.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Greeted patients, verified insurance information and collected copays.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Performed quality assurance checks on documentation to ensure accuracy of data entry.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Created new patient files upon request while adhering to organizational policies regarding file maintenance.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
  • Scheduled appointments, managed patient records and updated medical histories.
  • Prepared and maintained accurate medical charts for each patient visit.
  • Entered insurance, demographics and health history into patient database.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Front Desk Medical Receptionist

Internal Medicine Clinic
Meridian, Mississippi
08.2020 - 06.2022
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and coordinated with medical staff for patient flow.
  • Processed patient registrations and maintained accurate electronic health records.
  • Answered phone calls promptly, providing information and resolving inquiries.
  • Managed billing inquiries and collected payments from patients effectively.
  • Ensured compliance with health privacy regulations in all patient interactions.
  • Assisted in maintaining a clean and organized reception area for patients.
  • Checked patients in and out for appointments and collected co-payments.
  • Greeted patients, verified insurance information and collected copays.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Created new patient files upon request while adhering to organizational policies regarding file maintenance.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Entered insurance, demographics and health history into patient database.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.

Front Desk Medical Receptionist

Woman's Group Of Meridian
Meridian, Mississippi
07.2003 - 08.2020
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments and coordinated with medical staff for patient flow.
  • Processed patient registrations and maintained accurate electronic health records.
  • Answered phone calls promptly, providing information and resolving inquiries.
  • Ensured compliance with health privacy regulations in all patient interactions.
  • Collaborated with team members to enhance patient service and experience.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Greeted patients, verified insurance information and collected copays.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Created new patient files upon request while adhering to organizational policies regarding file maintenance.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
  • Scheduled appointments, managed patient records and updated medical histories.
  • Entered insurance, demographics and health history into patient database.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.

Factory Worker

Peavey Electronics
Meridian, Mississippi
09.1980 - 07.2003
  • Too many to list

Education

High School Diploma -

West Lauderdale High School
Collinsville, MS
05-1978

Skills

  • Electronic health records
  • Appointment scheduling
  • Insurance verification
  • Patient registration
  • Compliance management
  • Customer service
  • Effective communication
  • Problem solving
  • Attention to detail
  • Multiline phone management
  • Patient relations
  • Payment collection
  • HIPAA compliance
  • Schedule coordination
  • Check-in management
  • Patient scheduling
  • Front desk operations
  • Inventory oversight
  • Reminder calls
  • Telephone etiquette
  • Co-payment collection
  • HIPAA guidelines
  • Medical records management
  • Petty cash management
  • Patient callbacks
  • EMR / EHR
  • Appointment setting
  • Financial transactions

Timeline

Front Desk Medical Receptionist

Psychology Associates
06.2022 - Current

Front Desk Medical Receptionist

Internal Medicine Clinic
08.2020 - 06.2022

Front Desk Medical Receptionist

Woman's Group Of Meridian
07.2003 - 08.2020

Factory Worker

Peavey Electronics
09.1980 - 07.2003

High School Diploma -

West Lauderdale High School

Similar Profiles

CREATE PROFILE