Edna Mazier
Slidell,LA
Summary
Dynamic Senior Clinical Research Associate with proven expertise at Velocity Clinical Research, excelling in client relations and administrative support. Recognized for enhancing operational efficiency and optimizing billing processes, while maintaining strict HIPAA compliance. Strong organizational skills and effective communication fostered a cohesive team environment focused on exceptional patient care.
Overview
24
24
years of professional experience
Work History
Senior Clinical Research Associate
Velocity Clinical Research
New Orleans, LA
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Answered phones promptly and directed incoming calls to the correct Staff members.
- Resolved customer problems and complaints.
Medical Office Manager
Meredith J. Hixson, M.D.
Slidell, Louisiana
08.2001 - 05.2022
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Education
High School Diploma -
John F. Kennedy High School
New Orleans, LA05-1980
Skills
- Organizational skills
- Team collaboration
- Excellent communication
- Time management abilities
Timeline
Senior Clinical Research Associate
Velocity Clinical Research
06.2022 - Current
Medical Office Manager
Meredith J. Hixson, M.D.
08.2001 - 05.2022
High School Diploma -
John F. Kennedy High School