Summary
Overview
Work History
Education
Skills
Timeline
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Edna Mendoza

US

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Claims Associate

State Farm
03.2024 - Current
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
  • Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.

340B Compliance Specialist

Carevide
09.2022 - 03.2024
  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.

Financial Advisor

Community Dental Partners
11.2021 - 08.2022


  • Contributed to increased patient retention rates by consistently providing exceptional support throughout entire consultation process.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

Sales Representative

Cricket Wireless
03.2021 - 11.2021
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

COVID Screener

Community Dental Partners
07.2020 - 02.2021
  • Complied with all federal, state, and local regulations as well as company rules.
  • Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines to prevent infectious diseases

Education

Associate of Arts - Political Science

Paris Junior College
08.2022

Skills

  • Analytical Skills
  • Bilingual
  • File Management
  • Customer Service
  • Microsoft Office

Timeline

Claims Associate

State Farm
03.2024 - Current

340B Compliance Specialist

Carevide
09.2022 - 03.2024

Financial Advisor

Community Dental Partners
11.2021 - 08.2022

Sales Representative

Cricket Wireless
03.2021 - 11.2021

COVID Screener

Community Dental Partners
07.2020 - 02.2021

Associate of Arts - Political Science

Paris Junior College

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Edna Mendoza