Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edna Murdoch

Montross,VA

Summary

Gender: Female Summary Focused professional with superior skills in fulfillment, communication and order processing. Proud coordinator experienced in working in solitary role or as part of busy team. Punctual with terrific work ethic. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Overview

13
13
years of professional experience

Work History

Packager/Assembler

Herbalife
09.2022 - Current
  • Assembled packages to meet specific customer requirements
  • Secured items for storage or shipment
  • Re-packaged damaged or incorrectly packaged items
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Weighed packaged items to calculate total weight
  • Counted items to verify accuracy of orders
  • Operated and maintained packaging equipment with focus on safety and productivity
  • Cleaned and maintained production area and equipment
  • Labeled packages with appropriate shipping information for accurate deliveries
  • Loaded and unloaded items from production line
  • Maintained neat, clean, and safe workspace to avoid hazards and increase safety by 98%
  • Monitored inventory levels to report on shortages or excess.

Packager/Assembler

Onin Staffing
07.2022 - 09.2022
  • Assembled packages to meet specific customer requirements
  • Secured items for storage or shipment
  • Re-packaged damaged or incorrectly packaged items
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Weighed packaged items to calculate total weight
  • Counted items to verify accuracy of orders
  • Operated and maintained packaging equipment with focus on safety and productivity
  • Cleaned and maintained production area and equipment
  • Labeled packages with appropriate shipping information for accurate deliveries
  • Loaded and unloaded items from production line
  • Maintained neat, clean, and safe workspace to avoid hazards and increase safety by 98%
  • Monitored inventory levels to report on shortages or excess.

Packager/Assembler

Onin Staffing
09.2021 - 12.2021
  • Assembled packages to meet specific customer requirements
  • Secured items for storage or shipment
  • Re-packaged damaged or incorrectly packaged items
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Weighed packaged items to calculate total weight
  • Counted items to verify accuracy of orders
  • Operated and maintained packaging equipment with focus on safety and productivity
  • Cleaned and maintained production area and equipment
  • Labeled packages with appropriate shipping information for accurate deliveries
  • Loaded and unloaded items from production line
  • Maintained neat, clean, and safe workspace to avoid hazards and increase safety by 98%
  • Monitored inventory levels to report on shortages or excess.

Personal Support Coach

Spring Dell Center
02.2020 - 07.2021
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
  • Trained and coordinated work of new support workers
  • Consulted with supervisors to assess cases and plan strategies for enhancing care
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
  • Completed regular check-ins and progress report for each client
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Cooked meals and assisted individuals with eating tasks to support healthy nutrition
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Identified needs and coordinated plans for travel and out-of-town functions
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Monitored clients' overall health and well-being and noted significant changes
  • Documented vitals, behaviors, and medications in client medical records
  • Transported individuals to events and activities, medical appointments, and shopping trips
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Demonstrated creativity and resourcefulness through th development of innovative solutions

Inventory Clerk

Ourisman Chevrolet
10.2017 - 01.2019
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
  • Developed inventory reports to provide management with comprehensive data on inventory levels
  • Recorded information, shortages, and discrepancies to keep records current and accurate
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date
  • Completed physical inventory counts each month
  • Maintained inventory count, tracked usage, and documented variances
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return

Laborer

Temporary Solutions
08.2015 - 07.2017
  • Organized materials, tools, and equipment to supply team members
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production
  • Followed instructions and safety protocols while operating machinery and equipment
  • Used variety of hand and power tools to complete tasks
  • Moved and cleared debris from work sites to dispose of in designated areas
  • Cleaned and maintained tools, equipment and worksites
  • Followed instructions and safety protocols to prevent accidents and injuries
  • Loaded, unloaded, and moved material to and from storage and production areas

Parts Puller

Ourisman Chevrolet
12.2014 - 07.2015
  • Placed vehicle inventory numbers on parts to properly identify items for counter associates
  • Performed quality control inspections on parts and packaged parts for delivery or sale
  • Assisted with inventory control with cycle counting
  • Inspected parts and notified supervisor of needed damage or repairs
  • Tracked items for inventory and for conformance to company standards
  • Maintained detailed daily work records to accurately determine final costs for customers and supervisors
  • Excellent communication skills, both verbal and written

Customer Service Associate

Wawa
06.2010 - 12.2014
  • Promoted available products and services to customers during service, account management, and order calls
  • Promptly responded to inquiries and requests from prospective customers
  • Cross-trained and backed up other customer service managers
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Solved problems with products and services by providing customers with technical support
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Met customer call guidelines for service levels, handle time and productivity
  • Trained staff on operating procedures and company services
  • Managed timely and effective replacement of damaged or missing products
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Provided training and support to new associates to help provide high-quality customer service
  • Delivered prompt service to prioritize customer needs
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Cross-trained and provided backup support for organizational leadership
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer calls to answer questions about products and services
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Increased revenue by cross-selling and upselling products and services
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Trained new personnel regarding company operations, policies and services
  • Responded proactively and positively to rapid change
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Education

High school diploma -

LaPlata High School
LaPlata, Maryland
06.1994

Skills

  • Microsoft Office applications
  • Interpersonal and communication skills
  • Confident
  • Highly Dedicated
  • Organized
  • Dedicated
  • Customer focused
  • Shipping & Receiving
  • Filing
  • Materials Handling
  • Scheduling
  • Inventory Management
  • Time Management
  • Vendor Relations

Timeline

Packager/Assembler

Herbalife
09.2022 - Current

Packager/Assembler

Onin Staffing
07.2022 - 09.2022

Packager/Assembler

Onin Staffing
09.2021 - 12.2021

Personal Support Coach

Spring Dell Center
02.2020 - 07.2021

Inventory Clerk

Ourisman Chevrolet
10.2017 - 01.2019

Laborer

Temporary Solutions
08.2015 - 07.2017

Parts Puller

Ourisman Chevrolet
12.2014 - 07.2015

Customer Service Associate

Wawa
06.2010 - 12.2014

High school diploma -

LaPlata High School

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Edna Murdoch